SHAUNDIIN SMITH
Tucson
Summary
Team leader with a track record of driving sales and enhancing customer satisfaction in dining services. Proven ability to optimize operations, manage diverse teams, and implement effective marketing strategies, resulting in increased customer engagement and loyalty. Dedicated to fostering a positive and efficient experience for all.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dining Services Attendant Senior
University of Arizona
08.2025 - Current
- Managed shifts within food court area that includes operating 2 restaurants (The Den and Mas Tacos) with a student staff of 50. Also helped with managing labor and food costs.
- Responded to student inquiries, delivering information about campus services.
- Educated students on university procedures and customer service standards.
- Opened and closed establishment on time with proper setup and procedure.
Shift Lead
Five Guys
02.2024 - 12.2025
- Cultivated teamwork in kitchen environment and coordinated efforts to enhance order fulfillment and service speed.
- Monitored employee productivity and engagement to align with business and customer needs.
- Prepared and cooked menu items while maintaining high food quality standards and effective multitasking.
Online Order Filling Associate
Walmart Supercenter
11.2022 - 09.2023
- Worked in a team setting and fast-paced environment shopping for customers and utilizing inventory management systems to track specific products.
- Executed a range of fulfillment tasks including pulling, checking, and labeling customer orders to ensure timely manner.
- Verified product quantity and quality to determine the accuracy of orders and reduce errors.
Sales Chat Agent
Afni
07.2019 - 09.2022
- Asked discovery questions and explained product packages/pricing for Cox Internet customers via live chat.
- Entered orders for up to 3 customers simultaneously and maintained 100% monthly sales goals/productivity numbers.
- Schedule appointments with potential and current customers to promote new products and services.
Education
High School Diploma -
Sahuaro High School
Tucson, AZ05.2018
Skills
- Customer service
- Computer literate/Microsoft Offices
- Team and time management skills
- Food service operations
- Cash handling
- Team player attitude
Certification
ServSafe certification
Timeline
Dining Services Attendant Senior
University of Arizona
08.2025 - Current
Shift Lead
Five Guys
02.2024 - 12.2025
Online Order Filling Associate
Walmart Supercenter
11.2022 - 09.2023
Sales Chat Agent
Afni
07.2019 - 09.2022
High School Diploma -
Sahuaro High School