Shawn Boe
Surprise
Summary
I have helped many businesses open in the restaurant industry and I strive in helping implement good practices and a positive environment which I believe are the foundation of a successful business. This has helped me grow my knowledge in the food industry to help me achieve my goal of owning my own someday.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Chick-fil-A
Surprise, AZ
09.2023 - 03.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
AZA7 Logistics Specialist, Flow Operator, Delivery Station Regional Mgmt.
AMAZON, INC.
Tempe, Arizona
08.2020 - 08.2023
- Flow Lead to Assist Area Manager.
- Learning Ambassador responsible for Training New Associates, and informing them of Company Policies, Expectations and Standard Work
- I have maintained a consistent ability to multitask and organize my time best to suit the needs of all my stations while focusing on company directives.
- My ability to remain flexible with scheduling has been key to self-improvement in acquiring new skills that I continue to use on a daily basis.
- Manage Flows Across Multiple Delivery Stations.
- Responsible for communications with Operation Managers and Area Managers and Escalation of any Customer risk, SLA Failure Risk, or Deviation from standard work.
- Act as an advisor to the Delivery Station (DS) operations and senior operations team based on their holistic view of workflow throughout the DS.
- Facilitate Communication between multiple areas of the operation of the DS.
- Execute flow operations and communicate the customer experience risks and performance opportunities to DS Operations in a standardized manner.
Pantry Cook
Mochilero
Peoria, AZ
04.2020 - 08.2020
- Ensured timely preparation of all pantry items, allowing for efficient plating during peak service hours.
- Sustained a well-organized workspace enabling efficient multitasking while maintaining high quality standards.
- Supported kitchen staff during high-volume service periods, contributing to team success and customer satisfaction.
- Prepared a variety of cold appetizers, salads, and desserts according to established recipes and guest preferences.
- Demonstrated flexibility by adapting to changing menu requirements or dietary restrictions as needed.
- Maintained a clean and sanitary work environment, adhering to strict food safety guidelines.
Lead line cook
RED ROBIN
Surprise, AZ
06.2018 - 03.2020
- Follows a recipe book to prepare and cook meats, fish, poultry, gravies, soups, vegetables and other foods according to proper preparation methods.
- Practice safe food handling and cleanliness at all times.
- Prepare food prep and production recipes per Red Robins recipe book.
- Ability to accurately read tickets red and organize tickets, communicate effectively with others to ensure accuracy and guest satisfaction.
- Maintained a high degree of pace and intensity for an extended period of time.
- Responsible for training new hires, as well as new candidates for leading positions.
- Responsible for unpacking and organizing received foods and paper products.
- Lifting up to 50lbs.
Overnight/Peoples Manager
MCDONALDS SHIFT MANAGER
Slidell, LA & Surprise, AZ
03.2014 - 06.2016
- Monitor and provide adequate training to all employees while ensuring crew enjoys their job.
- Responsible for positioning team to deliver the best customer service.
- Responsible for Marketing (POP/Special Events)
- Ensure good communication between managers and crew
- Must be able to follow targets and goals
- Reliable team worker Excellent multitasker Fast and efficient service worker Neat, clean and professional appearance.
- Ensured quality of food and service thru effective people and management skill.
- Responsible for overseeing business operations, delegating tasks to team members and resolving problems that occur on their shift.
- Stocking inventory, balancing the cash register and coordinating employee responsibilities to improve efficiency or customer service.
Education
Associate Of Applied Arts - Culinary Arts
Capital Area Technical College
Baton Rouge, LA05.2011
Skills
- Proficient in Microsoft Office, Excel, Power Point, Word, Audix, & Outlook
- ServSafe Certified from 2012-2017
- Proficient with knife skills and proper food handling techniques
- First aid and CPR
Timeline
Restaurant Manager
Chick-fil-A
09.2023 - 03.2024
AZA7 Logistics Specialist, Flow Operator, Delivery Station Regional Mgmt.
AMAZON, INC.
08.2020 - 08.2023
Pantry Cook
Mochilero
04.2020 - 08.2020
Lead line cook
RED ROBIN
06.2018 - 03.2020
Overnight/Peoples Manager
MCDONALDS SHIFT MANAGER
03.2014 - 06.2016
Associate Of Applied Arts - Culinary Arts
Capital Area Technical College