SHAWN SHIRKEY
Tucson
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
18
18
years of professional experience
Work History
Retention Agent
Rentokil North America
07.2022 - Current
- Resolve customer issues: Work directly with customers to address their concerns, troubleshoot problems, and find solutions that exceed their expectation And retain customer loyalty
- Collaborate with other departments & Work with Technicians in the field, Local management and customer service to ensure a consistent customer experience
- During my tenure as a Retention Agent, I have collaborated closely with field technicians and the management team within my department to address customer complaints effectively
- This has involved utilizing proven strategies to retain customer business while safeguarding the company's profits and ensuring that customers receive optimal value for their expenditures
- I was recognized as Most Improved in March and April 2024, and I achieved Top Performer status in July, November, December 2024, and January 2025
Fresh Sales Associate
WalMart Inc.
12.2013 - 01.2021
- Engage with customers in a friendly and professional matter
- Maintain inventory integrity through stocking & rotating fresh items, Insuring price changes, stocking & backroom audits are performed accurately and in a timely manner
- Receiving deliveries from home office/ vendors and processing them into store inventory
- Direct associates as to what tasks must be done each shift and check to insure tasks are completed in a timely manner
- Coach, develop and train new associates to meet company standards so they can be successful in a store environment
- Positions held- Self checkout host, Asset protection, overnight frozen/ fairy associate, department manager: frozen meat & dairy, backup receiving associate
Assistant Manager
Circle K
07.2012 - 10.2013
Crew
Cinemark Theater
02.2012 - 06.2012
Seasonal contract
Icicle Fisheries
01.2011 - 12.2011
Seasonal contract
American Seafood
01.2009 - 01.2011
Costume character
SeaWorld
05.2008 - 09.2008
Crew
Cinemark Theater
04.2007 - 01.2008
Education
highschool -
Penn foster
Medical office support -
Fred G. Acosta job corps
General studies -
Amphitheater high school
Associate of Arts - Sports Journalism
Pima Community College
Tucson, AZSkills
- Customer retention
- Conflict resolution
- Database management
- Technical troubleshooting
- Sales strategies
- Data analysis
- Customer engagement
- Retention marketing
- Contract negotiation
- Cross-selling techniques
References
References available upon request.
Timeline
Retention Agent
Rentokil North America
07.2022 - Current
Fresh Sales Associate
WalMart Inc.
12.2013 - 01.2021
Assistant Manager
Circle K
07.2012 - 10.2013
Crew
Cinemark Theater
02.2012 - 06.2012
Seasonal contract
Icicle Fisheries
01.2011 - 12.2011
Seasonal contract
American Seafood
01.2009 - 01.2011
Costume character
SeaWorld
05.2008 - 09.2008
Crew
Cinemark Theater
04.2007 - 01.2008
highschool -
Penn foster
Medical office support -
Fred G. Acosta job corps
General studies -
Amphitheater high school
Associate of Arts - Sports Journalism
Pima Community College