Shawn Swens
Surprise
Summary
Dynamic Night Closing Manager at Uhaul Moving And Storage with a strong focus on customer service and leadership. Successfully streamlined transaction workflows, enhancing efficiency and reducing processing time. Proven problem-solver with expertise in retail inventory management, fostering a culture of continuous improvement through effective training and mentorship.
Overview
14
14
years of professional experience
Work History
Night Closing Manager
Uhaul Moving And Storage
06.2011 - Current
- Led closing processes, ensuring compliance with regulatory requirements and company policies.
- Streamlined transaction workflows, improving efficiency and reducing processing time.
- Mentored team members on closing procedures and best practices to enhance performance.
- Implemented training programs for new hires, fostering a culture of continuous improvement.
- Ordered and maintained inventory and transaction goals daily
- Collaborated with cross-functional teams to resolve discrepancies and enhance customer satisfaction.
- Collaborated with other department managers to address any operational issues, working together to find effective solutions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Technician
Team Fishel
03.2012 - 05.2024
- Operated and maintained tools to ensure optimal functionality and safety.
- Assisted in troubleshooting equipment issues, enhancing operational efficiency.
- Performed routine inspections to identify maintenance needs and prevent downtime.
- Collaborated with team members on daily tasks to improve workflow consistency.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Part time acting foreman when needed taking on all responsibilities for position
- Maintained communication with vendors to enure satisfaction and ensure a good relationship
- Solved daily problems throughout the fleet including but not limited to road,service or maintenance calls
Education
Apollo High School
Glendale, AZAssociate of Arts - Management, Customer Service Classes
Uhaul University
Surprise, AZ06-2011
Associate of Science - Diesel Automotive
Arizona Automotive Institute
Glendale, AZ05-2011
Skills
- Customer service focus
- Workplace safety
- Retail inventory management
- Store opening and closing procedures
- Strong leadership
- Problem-solving
- Time management
- Customer service management
- Multitasking Abilities
Timeline
Technician
Team Fishel
03.2012 - 05.2024
Night Closing Manager
Uhaul Moving And Storage
06.2011 - Current
Apollo High School
Associate of Arts - Management, Customer Service Classes
Uhaul University
Associate of Science - Diesel Automotive
Arizona Automotive Institute
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