Shawn Villaescusa
Casa Grande,AZ
Summary
Punctual and reliable to work all assigned shifts.
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
10
10
years of professional experience
Work History
EVS Associate
Banner Casa Grande Medical Center
05.2022 - Current
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Supervised supplies in inventory and submitted reorder requests.
Assistant Manager
Culver's
01.2018 - 05.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Desk Receptionist
Central Arizona College TRIO
10.2016 - 05.2017
- Answer and transfer phone calls
- Set appointments on online calendars
- Had to use Microsoft Word, Excel, and PowerPoint
Truss Builder
Alliance
07.2015 - 07.2015
- Worked in building trusses with Alliance
- Had to use different tools
- Had to work with a team to achieve goals
Sales/Stocking
DECA
08.2014 - 05.2015
- Worked Register in DECA for 1 year
- Stocked merchandise for 2 years
- Worked with a partner for stocking and selling
Education
Psychology Degree -
University of Arizona
Tucson, AZ01.2025
Associates of Arts - undefined
Central Arizona College
Casa Grande, AZ05.2017
High School Diploma -
Casa Grande Union High School
Casa Grande, AZ05.2015
Skills
- Shift Supervisor
- Team Member
- Crew Member
- Shift Lead
- Food Service
- Restaurant Experience
- Employee Orientation
- Cash Handling
- Food Preparation
- Assistant Manager Experience
- Biohazard cleanup
- Chemical handling
- Sanitation protocols
- Waste disposal
Timeline
EVS Associate
Banner Casa Grande Medical Center
05.2022 - Current
Assistant Manager
Culver's
01.2018 - 05.2022
Desk Receptionist
Central Arizona College TRIO
10.2016 - 05.2017
Truss Builder
Alliance
07.2015 - 07.2015
Sales/Stocking
DECA
08.2014 - 05.2015
Associates of Arts - undefined
Central Arizona College
Psychology Degree -
University of Arizona
High School Diploma -
Casa Grande Union High School
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