Shawn Yates
Mesa
Summary
A results-driven sales professional with a proven track record of performance and customer satisfaction. During my tenure as a Sales and Finance Manager with Ford Motor Company, I earned 11 President's Awards for customer service and 4 Triple Crown Awards, consistently ranking among the Top 100 in the nation out of 2,820 dealers.
I'm now looking to bring that same high level of performance, leadership, and customer-focused approach back into a sales role. I excel at building strong client relationships, driving revenue growth, and leading teams to exceed targets.
I would welcome the opportunity to contribute to your team and deliver measurable results.
Overview
21
21
years of professional experience
Work History
Retail Sales Manager
Chapman Ford In Scottsdale
Scottsdale, AZ
01.2019 - Current
- Led sales team in achieving monthly and quarterly targets through effective training and coaching strategies.
- Analyzed market trends to optimize inventory management and product placement for increased visibility.
- Fostered relationships with key clients to enhance customer loyalty and repeat business opportunities.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Finance and Sales Manager
Berge Ford
Mesa, AZ
03.2007 - 12.2018
- Oversaw inventory management systems ensuring optimal stock levels and minimizing costs.
- Led regular sales meetings focused on pipeline management, territory planning, and goalsetting.
- Managed sales team to exceed performance targets and drive company growth.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Event Management Intern
Walt Disney World Company
Orlando, FL
03.2005 - 02.2006
- Managed registration processes, providing timely information to attendees and resolving inquiries promptly.
- Trained new interns on operational procedures, fostering a collaborative team environment and knowledge sharing.
- Coordinated travel arrangements for out-of-town attendees and event staff, optimizing convenience and costefficiency.
- Increased client satisfaction by providing exceptional customer service before, during, and after events.
- Supported event setup and breakdown, maintaining high standards of organization and efficiency.
Education
Hospitality Management
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ05-2007
Skills
- Customer service
- Driven work ethic
- Sales expertise
- Consistent work ethic
- Upselling strategies
- Productivity maximization
- Account management
- Decision-making
Timeline
Retail Sales Manager
Chapman Ford In Scottsdale
01.2019 - Current
Finance and Sales Manager
Berge Ford
03.2007 - 12.2018
Event Management Intern
Walt Disney World Company
03.2005 - 02.2006
Hospitality Management
Maricopa Community Colleges, Scottsdale Community College