Shawn Yates
Mesa
Summary
A results-driven sales professional with a proven track record of performance and customer satisfaction. During my tenure as a Sales and Finance Manager with Ford Motor Company, I earned 11 President's Awards for customer service and 4 Triple Crown Awards, consistently ranking among the Top 100 in the nation out of 2,820 dealers.
I'm now looking to bring that same high level of performance, leadership, and customer-focused approach back into a sales role. I excel at building strong client relationships, driving revenue growth, and leading teams to exceed targets.
I would welcome the opportunity to contribute to your team and deliver measurable results.
Overview
21
21
years of professional experience
Work History
Retail Sales Manager
Chapman Ford In Scottsdale
01.2019 - Current
- Led sales team in achieving monthly and quarterly targets through effective training and coaching strategies.
- Analyzed market trends to optimize inventory management and product placement for increased visibility.
- Fostered relationships with key clients to enhance customer loyalty and repeat business opportunities.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Finance and Sales Manager
Berge Ford
03.2007 - 12.2018
- Oversaw inventory management systems ensuring optimal stock levels and minimizing costs.
- Led regular sales meetings focused on pipeline management, territory planning, and goalsetting.
- Managed sales team to exceed performance targets and drive company growth.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Event Management Intern
Walt Disney World Company
03.2005 - 02.2006
- Managed registration processes, providing timely information to attendees and resolving inquiries promptly.
- Trained new interns on operational procedures, fostering a collaborative team environment and knowledge sharing.
- Coordinated travel arrangements for out-of-town attendees and event staff, optimizing convenience and costefficiency.
- Increased client satisfaction by providing exceptional customer service before, during, and after events.
- Supported event setup and breakdown, maintaining high standards of organization and efficiency.
Education
Hospitality Management
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ05-2007
Skills
- Customer service
- Driven work ethic
- Sales expertise
- Consistent work ethic
- Upselling strategies
- Productivity maximization
- Account management
- Decision-making
Timeline
Retail Sales Manager
Chapman Ford In Scottsdale
01.2019 - Current
Finance and Sales Manager
Berge Ford
03.2007 - 12.2018
Event Management Intern
Walt Disney World Company
03.2005 - 02.2006
Hospitality Management
Maricopa Community Colleges, Scottsdale Community College