Shawna Kohon

Updated group policy and registry editor based on the army’s security posture.

Evaluated STIGs and created POA&Ms to ensure the organization's security posture.

Managed and implemented patches for approved applications.

Utilize Tenable to scan and troubleshoot vulnerabilities with CST and ACAS, providing solutions to open vulnerabilities.

Setting up the pathway to migrate to AUDS C, and training experience for AUDS U.

Troubleshoot technical issues to resolve customer inquiries.

Escalated incidents that could not be resolved to the next level of support, in accordance with SLAs.

Maintained accurate records of customer interactions and resolutions in the helpdesk tracking system.

Performed troubleshooting on Active Directory and desktop applications for end users.

Collected and organized information for entry, prioritizing entries to increase efficiency.

Operated various office equipment such as scanners, printers. when required.

Created a database and barcodes for store inventory and shipment tracing, automating processes that had previously been performed manually.

Maintain government buildings to keep all quality up to standards.

Vacuumed floors and dusted furniture to maintain organized, professional appearance.

Kept building interiors appealing with routine deep cleaning of high-traffic areas.

Followed company uniform, performance and security policies with every job.

The keyholder who opened and closed the store based on company needs.

Provided training for new hires.

Provided outstanding customer service for both clients and staff.

Provided on-site IT for point-of-sale systems, and worked with the Help Desk to solve tech issues.

Detailed cleaning in condos and beach houses that left incoming guests feeling welcomed.

It was fast-paced during turnovers, getting a maximum amount of work done in a short time.

Sanitized kitchen surfaces such as countertops, sinks, microwaves, refrigerators.

Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.

Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.

Shift leaders who work on the sales floor maintain customer needs and quality care, upheld by company standards.

Troubleshoot difficult software issues, including the pinwheel of death, phone resets, and updates.

Help end users maintain their home devices, including computers, phones, and the majority of Apple products.

Created planograms that fit the store's and company's needs.

Unloaded and set up merchandise that would draw in customers.

Provided friendly and helpful customer service.

Worked with app creators to provide a better experience for employees and customers.

Demonstrated attention to detail.

Respected clients, with a kind and friendly manner, while working at their home.

Established trust with each client to ensure longevity, and build more clients.

Consulted with managers to create game nights and special events to bring in customers.

I took orders and capitalized on opportunities to upsell food and beverages.

Maintained the cash drawer and made nightly drops.

On-site maintenance for point-of-sale systems and Wi-Fi connectivity for guests.

Maintain data accuracy through cycle counts and computer programming.

Used computer programs to track, fix, and store products.

Fixed all product problems with application support for staff and customers.

Trained incoming staff with programs to prepare them for promotion to management.