Shawnn Fuller
Tucson
Summary
I am skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. I have been successful in fast-paced environments for over 15 years as. Highly receptive to customers' needs and adept in diplomatically resolving grievances or complaints. Expert in post office operations. I'm organized and dependable candidate successful at managing multiple priorities with a positive attitude. With willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Collections Specialist
Citibank
Tucson, AZ
11.2025 - 12.2025
- Managed customer accounts to ensure timely payment and adherence to credit agreements.
- Resolved billing discrepancies through effective communication with clients and internal departments.
- Analyzed account histories to identify patterns and recommend tailored payment solutions.
- Developed and implemented strategies to minimize debt delinquency across assigned portfolios.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Mail Handler
United States Post Service
Los Angeles, CA
07.2007 - 09.2025
- Operated automated sorting equipment to efficiently process mail and packages.
- Ensured accuracy in mail delivery through meticulous handling and organization of shipments.
- Coordinated with team members to streamline workflow and enhance operational efficiency.
- Trained new staff on safety protocols, equipment usage, and standard operating procedures.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
Census Enumerator
Census Bureau
Los Angeles
01.1998 - 01.2000
- Conducted surveys to gather demographic data from residents in assigned geographic areas.
- Ensured accurate data collection by verifying responses for consistency and completeness.
- Utilized electronic devices for data entry and real-time reporting of survey results.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
Education
High School Diploma -
Robert A. Millikan
Long Beach, CASkills
- Credit and collections
- Teamwork orientation
- Account review
- Relationship building
- Problem-solving skills
- Workplace safety
- Handling and sorting mail
- Polite and professional
- Data collection
- Active listening
Timeline
Collections Specialist
Citibank
11.2025 - 12.2025
Mail Handler
United States Post Service
07.2007 - 09.2025
Census Enumerator
Census Bureau
01.1998 - 01.2000
High School Diploma -
Robert A. Millikan