Shaye Carter
Mesa,AZ
Summary
Dynamic leader with extensive experience in supervising front desk operations and training staff. Known for effective communication and data entry efficiency, driving enhanced guest relations and streamlined processes.
Overview
9
9
years of professional experience
Work History
Front Desk Supervisor
TLC Pediatrics
04.2021 - Current
- Supervised front desk operations to ensure efficient patient check-in and appointment management.
- Trained and mentored new staff on customer service protocols and office procedures.
- Implemented scheduling software, improving appointment accuracy and reducing wait times.
- Coordinated communication between medical staff and patients, enhancing overall service delivery.
- Conducted medical record reviews and chart abstractions for HEDIS reporting to ensure timely and accurate submission.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Director of Transportation
Lexington Life Academy
02.2019 - 03.2021
- Designed and implemented transportation solutions aimed at improving operational efficiency for families and students.
- Oversaw fleet management, ensuring compliance with safety regulations and maintenance schedules.
- Collaborated with staff to optimize routing, reducing costs and improving pick-up and drop-off times.
- Led training programs for new drivers, focusing on safety protocols and customer service excellence.
Sales Representative
State Farm
06.2017 - 01.2019
- Designed personalized insurance offerings to address specific client requirements and enhance satisfaction.
- Cultivated strong relationships with clients to enhance customer satisfaction and retention.
- Collaborated with team members to streamline sales processes and improve service delivery.
- Trained new sales representatives on product knowledge and effective sales techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Education
Associate of Science - Organizational Management
Maricopa Community Colleges, Mesa Community College
Mesa, AZ12.2025
Skills
- Time management
- Customer service management
- Reservations management
- Problem-solving skills
- Scheduling and planning
- Staff supervision
- Data entry efficiency
- Business recordkeeping
- Guest relations
Timeline
Front Desk Supervisor
TLC Pediatrics
04.2021 - Current
Director of Transportation
Lexington Life Academy
02.2019 - 03.2021
Sales Representative
State Farm
06.2017 - 01.2019
Associate of Science - Organizational Management
Maricopa Community Colleges, Mesa Community College