Shayla Bates
Gilbert
Summary
Dynamic Shift Leader at Kneaders with a proven track record in customer service and employee training. Skilled in conflict resolution and time management, I enhanced team productivity and ensured compliance with safety standards. Recognized for effectively resolving customer complaints, fostering a positive environment, and driving operational excellence.
Overview
2
2
years of professional experience
Work History
Shift Leader
Kneaders
Gilbert
04.2023 - 08.2023
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Managed daily workflow and scheduled staff for adequate coverage.
- Assessed company operations for compliance with safety standards.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Assisted general manager with operations game plan and company initiatives implementation.
- Assisted in training new employees on shift operations.
Sales Associate
Squeeze Media
Orem
09.2022 - 03.2023
- Resolved customer complaints in a timely manner.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
- Prospected and developed existing leads through telephone, e-mail and postal mail to generate new customer opportunities.
- Trained and coached new team members using proven sales system and training protocols.
- Assisted with customer requests and answered questions to improve satisfaction.
Crew Member
Jersey Mike's Subs
Queen Creek
09.2021 - 05.2022
- Fostered a team-oriented environment to increase morale and productivity.
- Analyzed key performance indicators to identify effective strategies.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Identified needs of customers promptly and efficiently.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Resolved customer complaints promptly and professionally.
- Upheld company standards and compliance requirements for operations.
- Coached team members to increase productivity and reduce workplace accidents.
Education
Some College (No Degree) -
Brigham Young University Idaho
Rexburg, IDSkills
- Customer service
- Employee training
- Inventory management
- Sales strategies
- Team collaboration
- Conflict resolution
- Time management
- Shift scheduling
- Risk management
- Professional appearance
- Multitasking Abilities
- Client service
- Problem-solving aptitude
- Problem-solving
- Customer service focus
Timeline
Shift Leader
Kneaders
04.2023 - 08.2023
Sales Associate
Squeeze Media
09.2022 - 03.2023
Crew Member
Jersey Mike's Subs
09.2021 - 05.2022
Some College (No Degree) -
Brigham Young University Idaho
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