Shayla Ellis
Tucson
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
GEICO
01.2026 - Current
- Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
- Processed policy changes, ensuring timely updates and compliance with company guidelines.
- Managed customer complaints by identifying issues and facilitating resolutions efficiently.
- Collaborated with team members to streamline workflows, improving overall service delivery.
Warehouse Worker
Amazon
Tucson, AZ
11.2025 - 01.2026
- Operated warehouse equipment safely to facilitate efficient material handling.
- Loaded and unloaded shipments, ensuring accurate inventory management.
- Maintained cleanliness and organization of work areas to comply with safety standards.
- Assisted team members in identifying and resolving logistical challenges.
Warehouse Worker/kitchen Associate
DoorDash/Dashmart
Tucson, AZ
12.2024 - 12.2025
- Operated warehouse equipment to efficiently manage inventory and fulfill orders.
- Sorted and organized products for timely dispatch, ensuring accuracy in order fulfillment.
- Assisted in maintaining safety standards within the warehouse environment through adherence to protocols.
- Collaborated with team members to streamline workflows and enhance overall operational efficiency.
Eligibility Interviewer
Department of Economic Security
Tucson, AZ
05.2023 - 01.2024
- Conducted eligibility interviews to assess client qualifications for various assistance programs.
- Reviewed documentation and applications to ensure compliance with federal and state regulations.
- Provided guidance to clients on program requirements and application processes.
- Collaborated with team members to streamline interview processes, enhancing overall efficiency.
Cashier
Whatabuger
Tucson, AZ
10.2020 - 10.2021
- Process transactions accurately and efficiently using point-of-sale systems.
- Maintain cleanliness and organization of the work area to ensure safety standards.
- Assist customers with inquiries, providing exceptional service and support.
- Handle cash, credit, and debit transactions securely while balancing registers.
Warehouse Worker
Amazon
Tucson, AZ
05.2020 - 10.2020
- Implemented process improvements that enhanced workflow efficiency.
- Conducted regular inventory checks to ensure stock accuracy and availability.
- Trained new employees on safety protocols and operational procedures.
- Collaborated with supervisors to optimize storage solutions for improved space utilization.
Cashier
Popeyes
Tucson, AZ
01.2019 - 05.2020
- Collaborate with team members to optimize workflow during peak hours.
- Train new staff on cashier procedures and customer service protocols.
- Resolve customer complaints professionally, enhancing overall satisfaction.
- Monitor inventory levels at the register, reporting discrepancies as needed.
Shift Manager
Kentucky Fried Chicken
Tucson
04.2018 - 01.2019
- Supervised team during high-volume shifts, ensuring efficient service and adherence to operational standards.
- Trained new staff on food safety protocols and customer service excellence for optimal performance.
- Managed inventory levels, coordinating with suppliers to maintain stock availability and reduce waste.
- Implemented daily quality checks to uphold product standards and enhance customer satisfaction.
Education
GED - General Studies
Pima Community College
Tucson, AZSkills
- Customer service
- Claims processing
- Policy analysis
- Record keeping
- Customer relationship management
- Attention to detail
- Time management
- Conflict resolution
- Effective communication
- Training and development
- Data entry
- Order fulfillment
- Product promotion
- Staff training
- Shipping and receiving
- Verbal and written communication
- Calm demeanor
- Money handling
- Warehousing functions
- Call center experience
Timeline
Customer Service Representative
GEICO
01.2026 - Current
Warehouse Worker
Amazon
11.2025 - 01.2026
Warehouse Worker/kitchen Associate
DoorDash/Dashmart
12.2024 - 12.2025
Eligibility Interviewer
Department of Economic Security
05.2023 - 01.2024
Cashier
Whatabuger
10.2020 - 10.2021
Warehouse Worker
Amazon
05.2020 - 10.2020
Cashier
Popeyes
01.2019 - 05.2020
Shift Manager
Kentucky Fried Chicken
04.2018 - 01.2019
GED - General Studies
Pima Community College