Sheejo Francis

ey Responsibilities :

• To handle allocated claims and related tasks as requested in compliance with claims department's guidelines to provide optimal claims services to claimants.
• To acknowledge claims and/or respond to all enquiries within set KPI of 48 hours
• To ensure full compliance with conditions of carriage and EY policies in all cargo claims handling .
• To ensure that all intent and formal recovery claim letters are sent to third parties ( Insurance, GHA, GSA, and interline partners ) upon deciding liable party and ensure recoveries from liable parties .
• To liaise with respective parties and obtain cargo documentation related to claim process within set KPI of 05 working days with evidence of escalation according to defined process if required.
• To ensure that weekly / monthly reports are prepared and submitted for upper management within prescribed time frames.
• Modified, updated and processed existing policies.
• Prepared comprehensive reports for upper management detailing key findings from investigations into complex claim cases.
• Provided insight of claims trends for upper management
• Posted payments to accounts and maintained records.
• Evaluated and settled complex insurance claims in strict timeframes.
• Providing guidance, supervision and training to team members .

Achievements:

• Successfully completed cargo claims handling and procedure course conducted by IATA - LAX with distinction .
• Handling on average of 70 - 80 claims approx. per month covering Asia Pacific , Indian subcontinent and African regions from lodging formal claim till finalizing .
• Approximately USD 89K recovered from liable parties for year 2021 - 2022.

Responsibilities :

• Established timely processing / movement of inbound and outbound freight for assigned flight and trucks in accordance with process and procedures.
• Performed reconciliations and procedural checks, completing appropriate paperwork, system entries, investigating and resolving any discrepancies or issues .
• Ensured meeting service commitments on critical flights and focus on effectively dealing with complex / high impact exception situations.
• Performed timely Coordination with various departments like catering , cleaning , fuelling for on-time freighter movement.
• Performed Load planning / ULD allocations for cargo build up of freighter , passenger flights and trucks .
• Performed timely coordination with load control team in case of offloads and standbys

Achievements :

• Managed to execute 70 load plans including wide and narrow body aircraft , freighter and trucks in single shift .