Shehanarra Umag
Abu Dhabi
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Mayor Office industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Public Area Attendant
Mayor Bruce Matabalao
04.2022 - 09.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
Sales Associate
ALNOR Mall
02.2018 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
ELEMENTARY -
Lugay-Lugay
HIGHSCHOOL -
NAHDA Central Academy
SENIOR HIGH SCHOOL -
NAHDA Central Academy
COLLEGE, Bachelor Agriculture Technology -
Cotabato State University
Skills
- SHEHANARRA E UMAG
- Customer service
- Multitasking capabilities
- Adaptability
- Maintenance knowledge
- Active listening
- Time management
Personal Information
- Age: 23
- Religion: Islam
- Height: 53
- Weight: 47
- Citizenship: Filipino
- Date of Birth: 01/04/00
- Gender: Female
- Marital Status: Single
References
Roberto Agostinelli, Chef, Private, 0585331317, agostinelli.roberto82@gmail.com
Languages
English
Advanced (C1)
Timeline
Public Area Attendant
Mayor Bruce Matabalao
04.2022 - 09.2023
Sales Associate
ALNOR Mall
02.2018 - 03.2019
ELEMENTARY -
Lugay-Lugay
HIGHSCHOOL -
NAHDA Central Academy
SENIOR HIGH SCHOOL -
NAHDA Central Academy
COLLEGE, Bachelor Agriculture Technology -
Cotabato State University
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