Sheila Aponte
Phoenix
Summary
Dynamic HR professional with proven expertise in HR policies and bilingual communication skills honed at Sodexo At Grand Canyon University. Excelled in recruiting, onboarding, and significantly improving workplace morale and productivity.
Overview
14
14
years of professional experience
Work History
Human Resources Representative
Sodexo At Grand Canyon University
03.2022 - Current
- Guide managers regarding employee relations issues, promoting fair treatment across all departments.
- Coordinate New Hire Orientations/ Recruiting Process.
- Support and assist with day-to-day Human Resources administrative tasks.
- Assist with writing job postings and job descriptions for boards.
- Pre-screen resumes before sending them to corporate hiring managers for consideration.
- E-Verify-I9
- Process attendance counseling, job abandonment, terminations, etc.
- Developed and coordinated employee training programs to improve productivity and performance.
- Manage payroll processing and benefits to compensate employees for service rendered.
- Organize and update the employee's files with proper documentation.
PSE Mail Processing Clerk
United State Postal Service
09.2021 - 03.2022
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Customer Service
Production Team Leader
Totally Chocolate
06.2016 - 07.2021
- Mentored new employees, providing them with the necessary knowledge and guidance to become effective members of the production team.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Led a team of production workers to consistently meet deadlines and exceed performance goals.
- Improved employee morale by fostering a positive work environment through clear communication and supportive leadership.
- Followed safety procedures by following the GMP qualifications.
- Helped the shipping department.
- Processing seasonal new hires by organizing orientations, interviewing, e-verifying, Floor training, etc.
Waitress
Paso Del Norte Mexican Restaurant
08.2010 - 12.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Bussed and reset tables to keep the dining room and work areas clean.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Processed orders and sent them to kitchen employees for preparation.
Education
Bachelor of Science - Business Administration
University of Puerto Rico - Cayey
Cayey, PR08.2010
Skills
- HR policies and procedures
- Onboarding process
- Teamwork player
- Experienced 10-Key Keyboard
- Recruiting
- Microsoft Office
- New Hire Onboarding
- New Hire Orientation
- Bilingual-Spanish/English
- Customer Service Skills
Languages
Spanish
English
Timeline
Human Resources Representative
Sodexo At Grand Canyon University
03.2022 - Current
PSE Mail Processing Clerk
United State Postal Service
09.2021 - 03.2022
Production Team Leader
Totally Chocolate
06.2016 - 07.2021
Waitress
Paso Del Norte Mexican Restaurant
08.2010 - 12.2019
Bachelor of Science - Business Administration
University of Puerto Rico - Cayey
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