Summary
Overview
Work History
Education
Skills
Timeline
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Sheila Johnson

Mesa

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Rochester's Family Restaurant & Sports Bar. Proven ability to engage guests and manage high-volume dining efficiently, while ensuring cash handling accuracy and maintaining hygiene standards. Committed to enhancing guest experiences through attentive service and teamwork.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

10
10
years of professional experience

Work History

Server

Rochester's Family Restaurant & Sports Bar
09.2021 - Current
  • Provided exceptional customer service by attentively addressing guest needs and inquiries.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Maintained cleanliness and organization of dining area, enhancing overall guest experience.
  • Assisted in setting up and breaking down dining areas for special events and peak hours.
  • Learned menu items thoroughly to effectively recommend dishes to guests.
  • Adapted quickly to fast-paced environment while managing multiple tables efficiently.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Housekeeper

Solstice Senior Living
09.2015 - 08.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.

Education

GED -

Bellingham High School
Bellingham, WA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Customer service
  • Safe food handling
  • High volume dining

Timeline

Server

Rochester's Family Restaurant & Sports Bar
09.2021 - Current

Housekeeper

Solstice Senior Living
09.2015 - 08.2021

GED -

Bellingham High School

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Sheila Johnson