Sheila Poole
Laveen
Summary
Qualified supervisor with strong background in quality analysis and leadership. Led successful projects ensuring high standards and process improvements. Demonstrated expertise in quality assurance methodologies and team management.
Finance professional with proven track record in accounts receivable management. Adept at improving billing processes and ensuring accurate financial records. Known for fostering team collaboration and consistently delivering results, adaptable to changing business needs. Expertise in financial software and strong analytical abilities highly valued by employers.
Overview
15
15
years of professional experience
Work History
Quality Analyst Lead
Banner Healthcare
04.2017 - Current
- Mentored new analysts, promoting professional growth through training sessions and constructive performance evaluations.
- Led a team of Quality Analysts, fostering a collaborative environment that encouraged continuous improvement and skill development.
- Assist with overall quality,analysis and reporting of contracts and regulatory requirements for Banner payors.
- Ensured accurate billing with thorough audits of patient accounts and insurance claims.
- Balanced and reconciled accounts.
- Analyzed financial reports to identify trends and areas for improvement in revenue cycle operations.
- Increased revenue by identifying and resolving billing errors in a timely manner.
Patient Financial Services Representative
Banner Medical Group
12.2014 - 04.2017
- Improved patient satisfaction by providing timely and accurate financial information.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Coordinated closely with clinical teams to verify services rendered, ensuring accurate billing and reimbursement for all provided care.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
- Managed high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.
- Maintained up-to-date knowledge of insurance regulations, ensuring compliance and minimizing risk of claim denials.
- Reduced outstanding patient balances, implementing effective follow-up strategies that encouraged timely payments.
Rehabilitation Office Manager
Acadia Health Clinic
03.2010 - 07.2014
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Education
Bachelor of Science - Health Care Administration
University of Phoenix
Tempe, AZAssociate of Arts - Spa Management
Southwest Institute of Healing Arts
Tempe, AZSkills
- Customer experience enhancement
- Problem analysis and resolution
- Microsoft Excel
- Experienced with Finthrive, MS4, and Cerner
- Credit management
- Teamwork and collaboration
- Multitasking Abilities
- Proactive and Self-motivated
- Analytical thinking
- Information gathering and analysis
Timeline
Quality Analyst Lead
Banner Healthcare
04.2017 - Current
Patient Financial Services Representative
Banner Medical Group
12.2014 - 04.2017
Rehabilitation Office Manager
Acadia Health Clinic
03.2010 - 07.2014
Bachelor of Science - Health Care Administration
University of Phoenix
Associate of Arts - Spa Management
Southwest Institute of Healing Arts
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