Sheila Stewart

• Handle both inbound and outbound calls; provide top-tier customer service in an efficient manner.
• Provide guidance to subscribers regarding products, technical support, and identity theft alerts, including troubleshooting account issues.
• Assist our subscribers log into their online portal, either for the first time, or troubleshooting technical issues.
• Initiation of Zendesk tickets for I.T. department and case creation. Ensure accuracy of case creation and notation for restoration cases.
• Identify the next steps required for the subscriber through active listening and problem-solving skills.
• Explain products & services to subscribers

• Answering inbound calls and making outbound calls to customers within a fast paced, call center environment
• Supporting our customers through personalized, caring, and simple interactions
• Proactively investigating claims
• Applying policy coverage

Accurately documenting claim files

• Met metrics daily based on team and business needs. Managed over 50 customer calls and processed 20 disability claims per day
• Delivered exemplary customer service to customers and colleagues.
• Maintained updated customer records with strong attention to detail and compliance with HIPAA standards.
• Communicated with providers, customers and other third parties to manage disability insurance program needs.
• Assisted customers by answering questions and responding to inquiries.
• Listened and responded to customer requests and forwarded necessary information to superiors.

• Created documents, correspondence and memos to update leadership and team members.
• Examined logs, documents and other records to generate complete data views.
• Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
• Compiled information and submitted monthly reports.
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
• Recommended process improvements to continually identify, analyze and fix constraints and challenges.
• Created documents, correspondence and memos to update leadership and team members
• Examined logs, documents and other records to generate complete data views

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.

• Maintained payroll information by calculating, collecting and entering data.
• Verified timekeeping records and handled any discrepancies with employees.
• Processed payrolls on regular basis for more than 200 employees.
• Checked accrued hours against listed hours for leave time.
• Maintained employee confidence and protected payroll operations by keeping information confidential.
• Processed new hire paperwork and documents.
• Updated employee files with new details such as changes in address or salary levels.

• Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
• Researched options and mandates to enable proper implementation of personnel procedures.
• Pre-screened resumes prior to sending to department hiring managers for consideration.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly staff reporting.
• Initiated and maintained personnel and employee-related files and records and established archives to support internal audits
• Researched options and mandates to enable proper implementation of personnel procedures

• Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
• Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
• Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
• Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
• Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
• Promoted a safe environment for patients through regular monitoring of vital signs and reporting any abnormalities to medical staff.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
• Contributed to a positive patient experience by engaging in conversation and recreational activities, fostering a sense of companionship.