SHEILAH PAUL
Phoenix
Summary
Dedicated professional with extensive experience in order entry and customer service, recognized for precision in processing orders and ensuring timely delivery. Strong emphasis on collaboration and adaptability enhances the ability to meet team goals while showcasing exceptional organizational skills and reliability. Proven track record of fostering positive customer relationships and streamlining processes to improve efficiency. Committed to contributing to a dynamic team environment that prioritizes excellence and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Order Entry Representative II
Lumen/Colt Technologies
Poznan, Poland
11.2022 - 07.2024
- Validated orders and performed data analysis to ensure accuracy and completeness, contributing to a $2.16B increase in net cash from operating activities.
- Leveraged cross-functional teamwork and communication tools to efficiently fulfill 95% of orders on time.
- Processed customer orders efficiently using order management systems.
- Achieved 98% data accuracy by verifying order details against customer requests.
Executive Assistant
McKinsey & Company
Poznan, Poland
07.2022 - 09.2022
- Streamlined meeting logistics for consultants and managers through effective utilization of scheduling software, promoting 100% efficiency.
- Coordinated and executed over 200 strategic international meetings each year across APAC, EMEA, and NA regions to enhance collaboration and engagement.
- Facilitated precise coordination of executive meetings and travel plans, addressing the complexities of various time zones.
Accounts Payable Intern
Rockwool Group
Poznan, Poland
09.2019 - 12.2019
- Processed over 500 vendor invoices monthly to ensure accurate financial records and support accounting operations.
- Managed booking procedures to ensure compliance through effective use of IT software, such as Basware, Alusta, and SAP ERP, reinforcing adherence to accounting standards.
US Transfer Agent Operations Rep
Franklin Templeton Investments
Poznan, Poland
08.2018 - 02.2019
- Managed high-volume transaction processing, achieving 98% on-time completion to support operational efficiency and accuracy.
- Ensured adherence to quality standards through rigorous monitoring and evaluation processes.
- Coordinated responses to shareholder inquiries while ensuring timely updates on account status.
Education
Master of Global Management - Global Business
Thunderbird School of Global Management, ASU
Phoenix, AZ05-2026
Bachelor of Science - Engineering management
Poznan University of Technology
Poznan, Greater Poland, Poland07-2023
Skills
- Analytical data assessment
- SAP ERP proficiency
- Reporting and data management using Excel
- Order and invoice workflows
- Effective scheduling and teamwork
- Precision in tasks
- Analytical problem solving
- Collaborative project engagement
- Rapid learner
- Ethical data management
- Effective intercultural communication
Accomplishments
- Demonstrated commitment to environmental sustainability through volunteering in community clean-up efforts, contributing to the removal of over 500 pounds of waste annually in Poland.
- Organized and led a successful community service initiative, raising $1000 (~ Ksh100,000) for a local charity in Nairobi, Kenya. APR 2024
Certification
- Basic Accounting Concepts for Non-financial Professionals. Skillsoft. JAN 2023
- Foundations: Data, Data everywhere. Coursera AUG 2025
- Ask questions to make data driven decisions. Coursera AUG 2025
Languages
English
Native or Bilingual
Swahili
Full Professional
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- Adventure Travel
- Getting involved in local advocacy groups to promote positive change in the community
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Environmental Stewardship
Timeline
Order Entry Representative II
Lumen/Colt Technologies
11.2022 - 07.2024
Executive Assistant
McKinsey & Company
07.2022 - 09.2022
Accounts Payable Intern
Rockwool Group
09.2019 - 12.2019
US Transfer Agent Operations Rep
Franklin Templeton Investments
08.2018 - 02.2019
Master of Global Management - Global Business
Thunderbird School of Global Management, ASU
Bachelor of Science - Engineering management
Poznan University of Technology