Shelby Ahlman
Phoenix
Summary
Dynamic Case Manager with extensive experience at Victorian Integrated Health Services, excelling in individualized care planning and client advocacy. Proven ability to enhance program outcomes through effective cross-functional collaboration and comprehensive needs assessments. Skilled in EMR documentation and fostering positive relationships, ensuring clients receive essential resources and support for successful recovery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Case Manager
Victorian Integrated Health Services
07.2025 - Current
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Researched best practices and developed strategies to improve program outcomes.
- Partnered with local organizations to expand access to social and community services.
- Participated in community events to promote services and engage with public.
- Monitored program performance and outcomes for successful delivery of services.
- Managed volunteer programs focused on providing community services to underserved populations.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided leadership, guidance and support to staff members.
Behavioral Health Technician
Victorian Integrated Health Services
07.2025 - Current
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Facilitated on-site activities, support groups, and outings for clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Taught clients how to complete basic household chores and prepare food.
- Prepared and submitted daily [Type] reports to management.
- Conducted client rounds to check on residents.
- Performed client intake procedures according to internal standards for new admissions.
- Searched resident belongings prior to and during stays.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Used [Software] to document patient information, progress notes, and treatment plans.
- Supported client using principles of applied behavior analysis.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Learned specialized behavior approaches to implement behavioral strategies.
- Assessed patient progress and reported changes to supervising physician.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Maintained patient records, documenting changes in patient condition.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Counseled and mentored clients on substance use and life choices.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Provided therapeutic activities to assist with patient development.
- Organized recreational activities to assist in patient recovery.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Assisted in development of therapeutic activities for patients.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Treated clients and families with respect and dignity.
House Manager
Victorian Integrated Health Services
07.2025 - 10.2025
- Assisted residents with daily hygiene and living tasks.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Oversaw budget to manage expenditures and control costs.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Maintained required records of work hours, budgets and payrolls.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Trained and mentored new staff on cleaning and safety protocols.
Behavioral Health Technicians
CPES Behavioral Health Services
03.2010 - 11.2013
- Worked as part of collaborative team to address changing needs of children and families.
- Assisted with medication administration and counting and pouring medications.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
- Charted on each patient daily.
- Administered patient medications and tracked dosages.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Facilitated on-site activities, support groups, and outings for clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Taught clients how to complete basic household chores and prepare food.
- Conducted client rounds to check on residents.
- Searched resident belongings prior to and during stays.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Learned specialized behavior approaches to implement behavioral strategies.
- Assessed patient progress and reported changes to supervising physician.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Maintained patient records, documenting changes in patient condition.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Organized recreational activities to assist in patient recovery.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Assisted in development of therapeutic activities for patients.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
Education
Associate of Applied Science - Fire Science
Eastern Arizona College
Thatcher, AZSkills
- Utilization review
- Patient support
- Individualized counseling
- Progress evaluations understanding
- Patient assessments
- Relationship building
- Case planning
- Cross-functional collaboration
- Needs assessment
- Decision-making
- Direct patient care
- Insurance regulations
- Client advocacy
- Medical records management
- Health history documentation
- Client empowerment
- Community resources
- Indirect patient care
- Documentation and reporting
- Case management
- Positive attitude
- Data entry and analysis
- Time management
- Clear communication
- Utilization criteria
- Referral coordination
- Patient needs assessment
- Emotional awareness
- Resource identification
- Group therapy
- Care coordination
- Report writing
- Resource management
- EMR / EHR
- Community outreach
- Documentation proficiency
- Verbal and written communication
- Organization and multitasking
- Risk assessment
- Case needs assessment
- HIPAA compliance
- Treatment Planning
- Interdisciplinary collaboration
- Progress evaluations
- Case management tracking
- Email and telephone etiquette
- Resource allocation
- Active listening
- Multitasking and organization
- Discharge planning
- Problem-solving
- Conflict resolution
Certification
- Peer Support Training - 2015
Languages
English
Native or Bilingual
Timeline
Case Manager
Victorian Integrated Health Services
07.2025 - Current
Behavioral Health Technician
Victorian Integrated Health Services
07.2025 - Current
House Manager
Victorian Integrated Health Services
07.2025 - 10.2025
Behavioral Health Technicians
CPES Behavioral Health Services
03.2010 - 11.2013
Associate of Applied Science - Fire Science
Eastern Arizona College