Shelby Brenner
Cornville
Summary
Dynamic customer service professional with a proven track record at Western Hills Construction, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I excel in high-pressure environments, ensuring satisfaction and fostering repeat business. Committed to delivering exceptional service while maintaining professionalism.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Western Hills Construction
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Caregiver
Sedona Winds Retirement Community
04.2022 - 09.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Infant Teacher
First Steps Child Care Centre
08.2019 - 04.2022
- Kept classroom and feeding areas clean, neat, and safe.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Education
High School Diploma -
Mingus Union High School
Cottonwood, AZ05-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
- MCAS - Microsoft Certified Application Specialist
- Quickbooks Certification
Timeline
Customer Service Representative
Western Hills Construction
09.2023 - Current
Caregiver
Sedona Winds Retirement Community
04.2022 - 09.2023
Infant Teacher
First Steps Child Care Centre
08.2019 - 04.2022
High School Diploma -
Mingus Union High School
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