Shelby Carson
Phoenix
Summary
Highly-skilled, care-focused phlebotomist with extensive knowledge of phlebotomy and laboratory procedures. Accomplished at easing patient anxieties with respectful patient etiquette, and extremely successful at drawing blood on first attempts. Described as a "great team player" by multiple employees. Well-organized, self-motivated, and detail-oriented employee, all while maintaining the highest of quality control for patient standards.
Overview
2
2
years of professional experience
Work History
Phlebotomist
Mayo Clinic
01.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Followed exact standard operating procedures for collection.
- Collected and labeled tubes, and followed standard operating procedures for handling and storing specimens for transport.
- Began training students and current employees in June of 2024, received an Above and Beyond award for extremely positive training feedback.
- Began training and learning the phlebotomy point position, meant for editing orders, adding comments, adding tests, and communicating thoroughly with the team for each draw.
- Thorough understanding of laboratory test codes and procedures for specific testing.
Cook
Chipotle
11.2023 - 03.2024
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Helped open an NRO (New Opening Restaurant) location, and compiled plans to help train and manage staff efficiently with the general manager & kitchen leaders.
Sales Associate
Rocky Mountain Chocolate Factory Inc.
05.2023 - 11.2023
- Maintained customer satisfaction with forward-thinking strategies, focusing on addressing customer needs and resolving concerns.
- Improved equipment maintenance and safety standards, which resulted in a reduction in maintenance costs.
- Performed a full audit of inventory and sales reports, ensuring accuracy.
- Thoroughly trained new employees on the job.
Cashier
Michaels Arts and Crafts
01.2023 - 05.2023
- Helped large volumes of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions, rewards programs, and company credit cards and provided detailed information for various products.
- Kept a clean, safe environment for customers.
- Developed and actualized customer service initiatives to decrease wait times.
Education
Certificate - Phlebotomy
Mayo Clinic School of Health Sciences
Phoenix, AZ12.2023
High School Diploma -
Aspire Deer Valley's Online Academy
Phoenix, AZ12.2022
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Leadership
- Teamwork
- Strategic planning
- Problem resolution
- Positive attitude
- Computer literacy
Timeline
Phlebotomist
Mayo Clinic
01.2024 - Current
Cook
Chipotle
11.2023 - 03.2024
Sales Associate
Rocky Mountain Chocolate Factory Inc.
05.2023 - 11.2023
Cashier
Michaels Arts and Crafts
01.2023 - 05.2023
Certificate - Phlebotomy
Mayo Clinic School of Health Sciences
High School Diploma -
Aspire Deer Valley's Online Academy
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