Shelby Guzman
Tolleson
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Card member service
U.S. Bank
Tolleson
2026.03 - Current
- Assisted with card payments and resolved issues to enhance customer experience
- Process disputes
- Activate cards
- Verify account accuracy
- Provided welcoming and efficient support to ensure customer satisfaction
- Supported fraud claim investigations by gathering documentation to facilitate resolution
- Meet quality, productivity and customer satisfaction goals
Geek Squad consultant
Best Buy
Avondale
2021.11 - 2026.02
- Led cross-functional teams in developing and implementing strategic solutions that enhanced service delivery.
- Analyzed market trends to guide product recommendations and optimize sales strategies.
- Conducted training sessions for staff on new systems and processes to improve operational efficiency.
- assisted with warranty exchanges &
- replacements
- Took appropriate training to expand knowledge and assist with Apple warranty repair
Back Office Assistant
Arizona Neurology Associates
Sun City
2022.08 - 2022.11
- Managed patient appointment scheduling and confirmations for efficient office workflow.
- Assisted with patient intake by collecting medical histories and insurance information.
- Maintained organized patient records using electronic health record systems effectively.
Frontline member
Culver's Restaurant
Avondale
2020.03 - 2020.10
- Provided exceptional customer service in a fast-paced restaurant environment.
- Took customer orders accurately and efficiently using the point-of-sale system.
- Maintained cleanliness and organization of dining area for guest satisfaction.
Education
La Joya Community High School
Avondale, AZSkills
- Customer service
- Account management
- Point of sale system
- Cash handling
- Identity verification
- Compliance and confidentiality
- mobile device activation
- Conflict resolution
- Bilingual, Spanish & English
Certification
- BLS
Languages
Spanish
Native/ Bilingual
Timeline
Card member service
U.S. Bank
2026.03 - Current
Back Office Assistant
Arizona Neurology Associates
2022.08 - 2022.11
Geek Squad consultant
Best Buy
2021.11 - 2026.02
Frontline member
Culver's Restaurant
2020.03 - 2020.10
La Joya Community High School