Shelby Holm
Mesa
Overview
2
2
years of professional experience
Work History
Hostess
BJ's Restaurant & Brewhouse
04.2023 - 08.2023
- Greeted customers warmly upon arrival and provided a friendly presence throughout the dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations by phone, answered customer questions, and informed customers of accurate wait times
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Team Lead
Menchie's
06.2022 - 03.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and share workload.
- Handle cash register operations, process transactions, and follow proper cash-handling procedures.
- Supervise shifts, ensuring smooth store operations and addressing any issues that arise.
Externship
First Credit Union
01.2022 - 03.2022
- Observe daily banking operations, including customer transactions and financial services
- Shadow bank employees in different departments to learn about various roles and responsibilities.
- Learn about financial products, customer service standards, and procedures.
Education
Bachelor of Science - Accounting
Northern Arizona University
Flagstaff, AZ05-2027
English
Chandler Gilbert Community College
Chandler, AZBanking And Finance
East Valley Institute of Technology
Mesa, AZ05-2022
Skills
- Customer service
- Effective multitasking
- Phone etiquette
- Time management and organization
- Hospitality service
- Leadership and team management
- Professionalism and workplace etiquette
Timeline
Hostess
BJ's Restaurant & Brewhouse
04.2023 - 08.2023
Team Lead
Menchie's
06.2022 - 03.2023
Externship
First Credit Union
01.2022 - 03.2022
Bachelor of Science - Accounting
Northern Arizona University
English
Chandler Gilbert Community College
Banking And Finance
East Valley Institute of Technology