Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheldon Doty

Tucson,AZ

Summary

Dynamic leader with a proven track record at Takeda Pharmaceuticals, enhancing team performance and employee engagement through effective training and mentoring. Excelled in enforcing quality control and workplace safety measures, significantly improving service levels. Skilled in team management and creative solutions, fostering a collaborative and goal-oriented environment.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Takeda Pharmaceuticals
12.2019 - Current
  • Implemented quality control measures to ensure the highest level of service for clients.
  • Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
  • Fostered a positive work environment through effective leadership skills and clear communication with employees.
  • Implemented staff development programs to enhance employee skills and knowledge, increasing overall performance.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Department Manager

Walmart
09.2017 - 09.2019
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.

Server

Anthony’s Pizza
02.2016 - 08.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Department Manager

BMA Illinois
03.2014 - 02.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Education

High School Diploma -

Cactus High School
Glendale, AZ
05.2013

Skills

  • Workplace safety
  • Team management
  • Creative solutions
  • Task delegation
  • Employee retention
  • Employee engagement
  • Attention to detail
  • Goal oriented
  • Training and mentoring
  • Team building
  • Coaching and mentoring

Timeline

Assistant Manager

Takeda Pharmaceuticals
12.2019 - Current

Department Manager

Walmart
09.2017 - 09.2019

Server

Anthony’s Pizza
02.2016 - 08.2017

Department Manager

BMA Illinois
03.2014 - 02.2016

High School Diploma -

Cactus High School

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Sheldon Doty