Sheila Lopes

Answered and directed calls to the correct departments.

Helped residents with requests, such as questions about activities and placing work orders

Sorted, logged and distributed incoming/outgoing packages from Amazon, Fed Ex and UPS

• Coordinated appointment schedules for staff and residents, enhancing overall operational efficiency.
• Optimized daily schedules by assessing resource availability and adjusting assignments as needed.
• Facilitated effective communication between departments to streamline scheduling processes.
• Resolved scheduling conflicts promptly to maintain smooth operations and reduce downtime.

• Provided compassionate personal care assistance, enhancing comfort and dignity for residents.
• Supported daily living activities, fostering independence and improving residents' quality of life.
• Monitored health conditions, reporting changes to nursing staff for timely interventions.
• Assisted with meal preparation, accommodating dietary restrictions and preferences.
• Performed light housekeeping tasks, maintaining a clean and welcoming environment for residents.
• Coordinated transportation for medical appointments, ensuring timely arrivals and safe travel.
• Provided emotional support services, fostering a sense of community and connection.
• Encouraged participation in physical activities, enhancing mobility and overall health.