Shelley Harmon
Phoenix
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Server
Levy @ Camden Yards
03.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Food Server
Casa Mexico / South Philly Barbacoa
06.2024 - 08.2024
- Enhanced customer satisfaction by providing efficient and friendly food service.
Food Server
Queology
10.2022 - 04.2023
- Delivered exceptional customer service to a large number of daily patrons.
- Promoted additional menu items or specialty drinks through upselling.
Sales Associate
O'Toole's Garden Centers
03.2021 - 11.2021
- Helped customers select optimal plants, tools and accessory purchases for specific needs.
- Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
Director and Co-Founder
Mountain Backpack Program
08.2013 - 04.2020
- Devised organizational vision, mission and foundational structure to meet the needs of the community.
- Designed and updated web pages and social media profiles with engaging and current content.
- Recruited, trained and managed volunteers.
Sales Associate
Welcome Wagon
04.2002 - 03.2003
- Consistently exceeded sales targets in a commission-based role.
- Generated leads through cold calling, emails, and drop ins.
Distribution Sales
Techni-Source Corporation
01.1998 - 03.2002
- Provided customer support to internal sales team members and external customers.
- Generated detailed reports on sales activities as requested by management team.
- Promoted to Distribution Sales Manager from Inside Sales Support due to strong relationship building and exceptional results.
Assistant Food Service Manager
The Eggery
02.1992 - 12.1997
- Assisted the Food Service Manager in training, scheduling, and supervising food service staff.
- Resolved customer complaints promptly and professionally in a courteous manner.
Education
Some College (No Degree) -
Shadow Mountain High School
Skills
- Service prioritization
- Order accuracy
- Guest relations
- High volume dining
- Suggestive selling
- Professional attitude
Education and Training
other
Certification
- Certified Life and Health Insurance Agent
Timeline
Server
Levy @ Camden Yards
03.2025 - Current
Food Server
Casa Mexico / South Philly Barbacoa
06.2024 - 08.2024
Food Server
Queology
10.2022 - 04.2023
Sales Associate
O'Toole's Garden Centers
03.2021 - 11.2021
Director and Co-Founder
Mountain Backpack Program
08.2013 - 04.2020
Sales Associate
Welcome Wagon
04.2002 - 03.2003
Distribution Sales
Techni-Source Corporation
01.1998 - 03.2002
Assistant Food Service Manager
The Eggery
02.1992 - 12.1997
Some College (No Degree) -
Shadow Mountain High School
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