Shelly Ames

Greeting and checking in clients in for their appointments. Answering phones, setting appointments, taking prescription request, receiving and sending records to other hospitals and checking out clients.

• Assisted in the development of training materials to standardize employee knowledge and performance.
• Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
• Established rapport with customers through active listening skills, empathetic responses, and genuine interest in their needs.
• Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
• Fostered a positive work environment by encouraging open dialogue among team members regarding obstacles faced in daily operations.

CVT: Assisted with exams, surgeries, reviewed charts, wrote records.

CSR: General CSR duties,

Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.

Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.

Answered product and service questions, suggesting other offerings to attract potential customers.

Assisted with start up of clinic. Compliance inspections, OSHA compliance and executed the making of MSDS binders, updated as needed. Over all training of new employees (tech and CSR positions). Maintained inventory of food, medications, maintenance of lab equipment and paid the bills.

Effectively managed time sensitive tasks while maintaining high-quality patient care through multitasking abilities.