Shelly Moore
Kingman
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Flight line Agent /Base Lead
Papillon Grand Canyon Helicopters/Scenic Airlines
Peach Springs
06.2023 - Current
- Loading and unloading guests, fueling helicopters, providing outstanding customer service, and offering information about the Grand Canyon. Daily Fuel sump.
- Assisted passengers with boarding and safety briefings.
- Coordinated flight schedules with pilots and ground staff.
- Managed customer inquiries and provided information about tours.
- Ensured compliance with safety regulations and operational protocols.
- Collaborated with team members to maintain equipment readiness.
- Monitored weather conditions to ensure safe flight operations.
- Developed customer relationships and ensured satisfaction with services.
- Participated in ongoing training programs related to job duties or responsibilities.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Processed transactions efficiently using company-specific software systems.
- Maintained organized records of customer interactions and transactions daily.
- Collaborated with team members to ensure smooth operational workflows.
- Resolved customer complaints effectively, enhancing overall service quality.
- Trained new staff on customer service protocols and company policies.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
- Reported regularly to senior management on client activity and business development progress.
Customer Service Associate
Grand canyon west, skywalk
Peach Springs
06.2022 - 06.2023
- Greeting guests, scan and medal detector operation. Tour guide providing information about the grand canyon and tribe history. Sanitation of building following covid guidelines.
Security Officer
Grand canyon west
Peach Springs
12.2021 - 06.2022
- Provided security on grand canyon property and on the Skywalk bridge, writing EMS reports and surveillance of cameras.
DSP (Direct Support Professional)
Res Care Home Health Care
Kingman
07.2020 - 12.2021
- 1. personal care for developmentally disabled
- 2. Article 9
- 3. Prevention and support
- 4. CPR /BLS certified
- 5. Finger print card
- 1. ON LINE COURSES
- 2. Medication Education and Seizure 1st Aid
- 3. Bloodborne Pathogens
- 4. HIPPA
- 5. Fire Safety
- 6. Culture Competence
- 7. Abuse, Neglect and Exploitation
- 8. Sexual Harassment
- 9. Infection Control
- 10. Defensive Driving
Animal Caretaker
keepers of the wild
Valentine
04.2016 - 06.2018
- Medicating Animals
- Diet/Meat Prep
- Cleaning Habitats
- Able Work Fast Paced Environment
- Hiking Large Habitats
- Cleaning and Sanitizing
- Exotic Animal Transportation/ Care
- Tour Guide
Animal Caretaker
keepers of the wild
Valentine
04.2016 - 06.2018
- Medicating Animals
- Diet/Meat Prep
- Cleaning Habitats
- Able Work Fast Paced Environment
- Hiking Large Habitats
- Cleaning and Sanitizing
- Exotic Animal Transportation/ Care
- Tour Guide
Deli Clerk
Point Arena General Store
Point Arena
01.1991 - 12.1995
- Cutting and preparing meat
- Stocking
- Meal/ Food Prep
- Operating Lotto Machine
- Cashiering
- General Store
Flight line agent
Papillon Grand Canyon Helicopters
Education
High school diploma or GED -
Skills
- Shift management
- Cash handling
- Fast casual experience
- Cleaning
- Surveillance
- Home care
- Outdoor work
- Pet Care
- Driving
- Caregiving
- Supervising experience
- Customer service
- Working with people with disabilities
- HIPAA
- Load & unload
- Vital signs
- Computer skills
- Veterinary Technician Experience
- Basic math
- Developmental Disabilities Experience
- Laundry
- Cash register
- Residential Cleaning
- Security
- Animal handling
- Food Preparation
- Cleaning Experience
- Leadership
- Patient care
- Meal Preparation
- Communication skills
- Cooking
- Kennel Experience
- Infection Control Training
- Medication Administration
- First aid
- Senior care
- Law enforcement
- Animal Care
- Medical Imaging
- Working with high schoolers
- Sales
- Special needs
- Infection control
- Working with people with developmental disabilities
- Flight operations coordination
- Safety compliance
- Equipment maintenance
- Emergency response
- Team collaboration
- Time management
- Data entry
- Conflict resolution
- Resolving customer issues
Certification
- Food Handler Certification, Present
- AED Certification, Present
- Guard Card, Present
- Driver's License, Present
- Level One Fingerprint Clearance Card, 12/01/20, 12/01/26
- Arizona Guard Card, 2023, 2025
- First Aid CPR AED, 01/01/21, 01/01/25
- CPR Certification, Present
- First Aid Certification, Present
- BLS Certification, Present
Languages
English, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Accomplishments
Papillon Employee of the month, July 2025
Timeline
Flight line Agent /Base Lead
Papillon Grand Canyon Helicopters/Scenic Airlines
06.2023 - Current
Customer Service Associate
Grand canyon west, skywalk
06.2022 - 06.2023
Security Officer
Grand canyon west
12.2021 - 06.2022
DSP (Direct Support Professional)
Res Care Home Health Care
07.2020 - 12.2021
Animal Caretaker
keepers of the wild
04.2016 - 06.2018
Animal Caretaker
keepers of the wild
04.2016 - 06.2018
Deli Clerk
Point Arena General Store
01.1991 - 12.1995
Flight line agent
Papillon Grand Canyon Helicopters