SHELLY SWANK

I serve as the primary link between my logistics company and our key clients, managing daily operations, building strong relationships, and ensuring smooth supply chain services, including coordinating shipments, resolving issues, analyzing performance, and identifying growth opportunities to maintain satisfaction and drive revenue. I handle clients needs, act as a liaison between customers and drivers, work with other internal teams to optimize logistics processes for efficiency and cost-effectiveness.

My key responsibilities include, but are not limited to: negotiations, business development, client relationship management, problem solving, process improvement, as well as reporting.

I also developed customized logistics solutions to meet the unique needs of key accounts, resulting in increased customer loyalty.

• Reduced lead time for product deliveries through effective coordination with suppliers and vendors.
• Assisted in the development of annual budgets for supply chain operations, contributing to overall financial planning efforts.
• Enhanced efficiency by streamlining supply chain processes and implementing new strategies.
• Improved inventory management by implementing a robust tracking system for accurate forecasting.