Shelsy Furlong
Glendale
Summary
Proven to excel in high-stress environments, I enhanced kitchen efficiency at Cafe Zupas by developing a systematic approach to dishwashing and cleanliness, showcasing strong time management and problem-solving skills. My role at Urban Air Adventure Park further honed my conflict resolution abilities and child supervision, demonstrating a blend of empathy and safety awareness. Finally, my customer service, communication, and coffee-brewing skills were sharpened at The Valley Buzz, where I became eager to learn in a team-oriented setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
The Valley Buzz
05.2025 - Current
- Prepared high-quality beverages following house recipes and customer preferences utilizing espresso machines and grinders.
- Collaborated with coworkers to ensure a smooth workflow during peak hours.
- Maintained cleanliness and organization of workstations to enhance efficiency.
- Pleasantly assisted customers in selecting menu items, providing knowledgeable recommendations.
- Monitored inventory levels, communicated needs to management for timely restocking.
- Handled cash register operations, processed transactions accurately and efficiently.
Dishwasher
Cafe Zupas
09.2023 - 03.2024
- Handled challenging situations calmly, resolving conflicts between customers, or addressing concerns promptly.
- Safely cleaned dishes, culinary tools, and sinks to keep customers healthy.
- Developed extremely strong time management skills since position was high-stress and fast-paced.
- Learned problem-solving skills through developing a system that produced clean dishes efficiently.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
Team Member
Urban Air Adventure Park
05.2023 - 09.2023
- Communicated positively with children and guardians.
- Supervised children while playing on equipment and solved conflicts.
- Safely clipped children into harnesses and rides after discussing and easing any concerns.
- Kept play areas clean and ready for use.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
High School Diploma -
Centennial High School
Peoria, AZ05.2024
Bachelor of Arts - Expanded Arts
Arizona State University
Tempe, AZ05-2028
Skills
- Patience and empathy
- Conflict resolution
- Strong work ethic
- Cleaning and sanitizing
- Attention to detail
- Time management
- Safety awareness
- Problem-solving
- Stress tolerance
- Creativity
- Team player
Certification
ServSafe Food Handler Certification - National Restaurant Association.
Interests
Painting, drawing, animating, and anything arts related! I enjoy honing my skills and exploring new mediums., Listening to music and attending concerts with friends.
Languages
Spanish
Native or Bilingual
Timeline
Barista
The Valley Buzz
05.2025 - Current
Dishwasher
Cafe Zupas
09.2023 - 03.2024
Team Member
Urban Air Adventure Park
05.2023 - 09.2023
High School Diploma -
Centennial High School
Bachelor of Arts - Expanded Arts
Arizona State University