Sherif Sherif
Duty Manager
Abu Dhabi
Summary
Accomplished Duty Manager with a proven track record at Etihad Airport Service Catering beside last 2 years with Capital catering and Service enhancing customer satisfaction and streamlining operations. Expert in Operations Management and Motivational Leadership, I significantly improved service delivery by training teams and optimizing inventory, contributing to increase in customer satisfactions. Skilled in fostering professional integrity and customer service excellence.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Duty Manager
Capital Catering And Service
Abu Dhabi
01.2022 - Current
- Perform all necessary tasks to service food & beverage according to the standard performance manual of the lounge.
- Plan, prioritize and develop sales team in a customer focus environment.
- Acquire in-depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests.
- Practice good customer relations and attend to customer complaints and queries satisfactorily.
- Ensure the Outlet is set-up for service and supervise smooth operation.
- Direct and supervise the service team to ensure that all duties are performed as per standards.
- Ensure that all employees have received adequate training to perform their duties.
- Ensure proper organization, planning and control of supplies and maintain concise records of all beverage stock in order to ensure that the required is available.
- Ensure minimum wastage, breakage, and spoilage.
- Actively use up selling techniques by exceeding guest expectations and to increase revenue.
- Scheduling duties and monitoring performance of staffs
- Updates reports to the F& B Manager such as monthly and quarterly progress reports.
Head Waiter
Abu Dhabi Catering And Duty Free
Abu Dhabi
04.2003 - 01.2026
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
Duty Manager
Etihad Airport Service Catering
Abu Dhabi
11.2013 - 12.2021
- Perform all necessary tasks to service food & beverage according to the standard performance manual of the lounge.
- Plan, prioritize and develop sales team in a customer focus environment.
- Acquire in-depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests.
- Practice good customer relations and attend to customer complaints and queries satisfactorily.
- Ensure the Outlet is set-up for service and supervise smooth operation.
- Direct and supervise the service team to ensure that all duties are performed as per standards.
- Ensure that all employees have received adequate training to perform their duties.
- Ensure proper organization, planning and control of supplies and maintain concise records of all beverage stock in order to ensure that the required is available.
- Ensure minimum wastage, breakage, and spoilage.
- Actively use up selling techniques by exceeding guest expectations and to increase revenue.
- Scheduling duties and monitoring performance of staffs
- Updates reports to the F& B Manager such as monthly and quarterly progress reports.
Operation Supervisor
Abu Dhabi Hospitality Company (ADAC)
Abu Dhabi
01.2006 - 11.2013
- In charge of the daily running of the operations including financial, technical, and staff management.
- Does business development activity include maintaining existing customers, obtaining new customers, and identifying new customers.
- Prepares staff performance evaluation reports.
- Initiating routine maintenance of all company assets
- Daily monitoring of sales.
- Ensuring that the stock levels are maintained to reach the set targets.
- Maintains follow-up inventory weekly.
- Initiating actions to solve the complaints of the customers.
Education
Bachelor Degree of Social Science - Social Work
High Institution of Social Science
Khafr El Sheikh, Egypt 09.1992 - 08.1996
Skills
Timeline
Duty Manager
Capital Catering And Service
01.2022 - Current
Duty Manager
Etihad Airport Service Catering
11.2013 - 12.2021
Operation Supervisor
Abu Dhabi Hospitality Company (ADAC)
01.2006 - 11.2013
Head Waiter
Abu Dhabi Catering And Duty Free
04.2003 - 01.2026
Bachelor Degree of Social Science - Social Work
High Institution of Social Science
09.1992 - 08.1996
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