Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sher'nae Randall

Phoenix

Summary

Experienced Payment Specialist with over 10 years of experience in banking and financial services. Skilled in payment reconciliation, ACH operations, customer support, and process improvement. Reliable, organized, and a strong team player.

Overview

10
10
years of professional experience

Work History

Payment Specialist III

Upgrade. Inc
Phoenix
03.2022 - Current
  • Reconciled payments daily to ensure accuracy in financial records.
  • Resolved payment errors and executed account corrections promptly.
  • Developed reports and dashboards to facilitate data-driven decision-making.
  • Supported new product rollouts through effective training and resources.
  • Trained team members on best practices and operational procedures.
  • Enhanced processes and procedures for improved efficiency.
  • Led team-building activities to foster collaboration and morale.

ACH Consultant

Arizona Federal Credit Union
Phoenix
11.2015 - 03.2022
  • Prepared, processed, and balanced ACH transaction files.
  • Validated file totals and ensured accurate delivery to internal and external systems.
  • Handled ACH exceptions in EPISYS, including disputes, reversals, and returns.
  • Corrected direct deposit errors, and processed wire transfers.
  • Managed death notifications and ensured proper documentation handling.
  • Maintained hard copy records for compliance and retention.
  • Provided customer service support for all ACH-related inquiries.

Education

Associate of Applied Science - Business Administration and Management

Baltimore City Community College
Baltimore, MD

Associate of Applied Science - Business Tech

Baltimore International College
Baltimore, MD

Skills

  • Payment and ACH processing
  • Account reconciliation
  • Wire transfers and cash handling
  • Customer service and support
  • Training and team collaboration
  • Reporting and dashboards
  • Attention to detail
  • Independent work

Timeline

Payment Specialist III

Upgrade. Inc
03.2022 - Current

ACH Consultant

Arizona Federal Credit Union
11.2015 - 03.2022

Associate of Applied Science - Business Administration and Management

Baltimore City Community College

Associate of Applied Science - Business Tech

Baltimore International College

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Sher'nae Randall