Sher'nae Randall
Phoenix
Summary
Experienced Payment Specialist with over 10 years of experience in banking and financial services. Skilled in payment reconciliation, ACH operations, customer support, and process improvement. Reliable, organized, and a strong team player.
Overview
10
10
years of professional experience
Work History
Payment Specialist III
Upgrade. Inc
Phoenix
03.2022 - Current
- Reconciled payments daily to ensure accuracy in financial records.
- Resolved payment errors and executed account corrections promptly.
- Developed reports and dashboards to facilitate data-driven decision-making.
- Supported new product rollouts through effective training and resources.
- Trained team members on best practices and operational procedures.
- Enhanced processes and procedures for improved efficiency.
- Led team-building activities to foster collaboration and morale.
ACH Consultant
Arizona Federal Credit Union
Phoenix
11.2015 - 03.2022
- Prepared, processed, and balanced ACH transaction files.
- Validated file totals and ensured accurate delivery to internal and external systems.
- Handled ACH exceptions in EPISYS, including disputes, reversals, and returns.
- Corrected direct deposit errors, and processed wire transfers.
- Managed death notifications and ensured proper documentation handling.
- Maintained hard copy records for compliance and retention.
- Provided customer service support for all ACH-related inquiries.
Education
Associate of Applied Science - Business Administration and Management
Baltimore City Community College
Baltimore, MDAssociate of Applied Science - Business Tech
Baltimore International College
Baltimore, MDSkills
- Payment and ACH processing
- Account reconciliation
- Wire transfers and cash handling
- Customer service and support
- Training and team collaboration
- Reporting and dashboards
- Attention to detail
- Independent work
Timeline
Payment Specialist III
Upgrade. Inc
03.2022 - Current
ACH Consultant
Arizona Federal Credit Union
11.2015 - 03.2022
Associate of Applied Science - Business Administration and Management
Baltimore City Community College
Associate of Applied Science - Business Tech
Baltimore International College
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