Sherrell Thomas
Phoenix
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Fast-working Environmental Service skills with many years of experience. Dedicated to sanitary practices and adept at multitasking. Successful at working with teams or alone, prioritizing tasks, and following directions.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Server Assistant/Server
P.F. Chang's Bistro
Scottsdale
02.2023 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed guest orders using point-of-sale systems for accurate billing.
- Upsold menu items to increase guest satisfaction and restaurant revenue.
- Supported team during busy periods to maintain smooth restaurant operations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Provided friendly and attentive service to enhance guest experience.
- Assisted in training new staff on restaurant protocols and procedures.
Service Assistant
Desert Pony Tavern - Hilton
Scottsdale
09.2024 - 01.2025
- Provided exceptional customer service in a fast-paced tavern environment.
- Assisted guests with menu selections and dietary restrictions.
- Maintained cleanliness and organization of dining areas and bar stations.
- Handled cash transactions accurately and processed payments efficiently.
- Supported bartenders by restocking supplies and preparing garnishes.
Crew Member Trainer
McDonald's
Mesa
04.2021 - 03.2023
- Trained new crew members on operational procedures and customer service standards.
- Demonstrated proper use of kitchen equipment and safety protocols to staff.
- Maintained cleanliness and organization of work areas during peak service times.
- Demonstrated the correct way to use the register, handle cash, and process credit cards.
Education
Westwood High School
Mesa, AZSkills
- Customer service
- Time management
- Effective communication
- Problem solving
- Multitasking and organization
- Strong work ethic
Timeline
Service Assistant
Desert Pony Tavern - Hilton
09.2024 - 01.2025
Server Assistant/Server
P.F. Chang's Bistro
02.2023 - Current
Crew Member Trainer
McDonald's
04.2021 - 03.2023
Westwood High School