Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

SHERRY ALONGI

Kingman

Summary

Dynamic administrative professional with extensive experience at USAA Federal Savings Bank, excelling in customer service and problem-solving. Proven ability to manage confidential documents and coordinate projects effectively. Skilled in Microsoft Office and adept at fostering communication across departments, ensuring high customer satisfaction and operational efficiency. Orderly and committed, Administrative Assistant offering solid skills in customer relations, and resilience to handle the challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Orderly and committed, Administrative Assistant offering solid skills in customer relations, and resilience to handle the challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Orderly and committed, Administrative Assistant offering solid skills in customer relations, and resilience to handle the challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Dedicated Customer Service Representative with a solid background in high-volume office environments, focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Motivated Support Representative with over 20 years of experience offering office support in the customer support industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Go-getting Office Automation Clerk eager to secure a Customer Support role in a non-profit industry. Talented at computing data and performing various typing duties, including high call volume and administrative tasks. Adept at preparing correspondence, memorandum, and reports in both draft and final form. Hands-on experience using office automation equipment such as Computers and various software.

Overview

29
29
years of professional experience

Work History

Sales/Support

The Home Depot Inc
Kingman
04.2025 - Current
  • Provided advice to customers on how to care for their plants and gardens.
  • Inspected plant material for quality control purposes prior to stocking shelves.
  • Assisted other departments when needed with tasks related to landscaping projects around the store premises.
  • Organized merchandise shelves in the garden section of the store.
  • Checked stock levels and restocked shelves as needed within the garden department.
  • Resolved customer complaints promptly and professionally.
  • Performed regular maintenance of outdoor garden areas including weeding, pruning, fertilizing, and watering.
  • Stocked merchandise on shelves, tables and a-frame hanging plant displays with goods.
  • Documented inventory counts and reported to supervisor to identify shrink and damages.
  • Welcomed customers, answered questions and offered to assist with choosing, locating and accessing products.
  • Stocked shelves, racks and tables with new or transferred merchandise.
  • Assisted customers with transporting larger purchases to vehicles to promote helpful customer service.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Administrative Assistant

Belaflora Condominiums
Phoenix
06.2011 - 12.2016
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Facilitated communication between different departments within the organization.
  • Managed database systems containing customer contact information.
  • Compiled data from various sources into organized reports for review by management team.
  • Developed and maintained filing systems for confidential documents and records.
  • Conducted research on various topics as requested by management.
  • Scheduled appointments between clients and customers and internal staff members.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.

Integrated Support Specialist III

USAA Federal Savings Bank
Phoenix
11.1999 - 04.2004
  • Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
  • Performed call backs to customers as necessary for further assistance or clarification on inquiry topics.
  • Negotiated terms of banking transactions on behalf of clients such as loan agreements or lines of credit.
  • Assisted customers with opening new accounts, loan applications and other banking transactions.
  • Managed daily banking transactions, including deposits, withdrawals, and transfers.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Telecommunication Specialist III

Cox Communications
Phoenix
02.1999 - 11.1999
  • Provided technical support for customers in resolving complex issues.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Provided technical support for users experiencing difficulties with software applications.
  • Performed quality assurance testing on newly developed software applications.
  • Researched customer accounts for any discrepancies or outstanding payments.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Communicated effectively with dispatch and customers to provide status updates.

Corporate Customer Service Representative

American Express TRS
Phoenix
08.1996 - 10.1998
  • Responded to emails in a timely manner while providing relevant answers.
  • Ensured compliance with applicable laws, regulations, policies, and procedures related to customer service activities.
  • Answered incoming calls promptly and professionally in accordance with established procedures.
  • Assisted customers with inquiries, complaints and requests related to the company's products or services.
  • Provided support for special projects as assigned by management team.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.

Education

Certificate - Customer Service/Banking Transactions

Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ
02-2000

Certificate - Customer Service/Credit Card Analysis

Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ
11-1996

Bachelor of Science - Social Work

University of Phoenix
Tempe, AZ

Some College (No Degree) - General Studies

Maricopa Community Colleges, Glendale Community College
Glendale, AZ

Skills

  • Microsoft Office proficiency
  • Document management
  • Data entry and documentation
  • Customer service
  • Project coordination
  • Effective communication
  • Time management
  • Research skills
  • Problem solving
  • Confidentiality compliance
  • Mail coordination and handling
  • Appointment scheduling
  • Multi-line telephone operation
  • Records administration
  • Medical billing and coding
  • 10-key data entry proficiency
  • Account reconciliation and balancing
  • Social media management and promotions
  • Reading comprehension and proofreading

Affiliations

  • I care for my aging elderly parents
  • Im involved with my local church

Accomplishments

  • I received various awards of recognition for superior customer assistance

References

References available upon request.

Timeline

Sales/Support

The Home Depot Inc
04.2025 - Current

Administrative Assistant

Belaflora Condominiums
06.2011 - 12.2016

Integrated Support Specialist III

USAA Federal Savings Bank
11.1999 - 04.2004

Telecommunication Specialist III

Cox Communications
02.1999 - 11.1999

Corporate Customer Service Representative

American Express TRS
08.1996 - 10.1998

Certificate - Customer Service/Banking Transactions

Maricopa Community Colleges, Rio Salado Community College

Certificate - Customer Service/Credit Card Analysis

Maricopa Community Colleges, Rio Salado Community College

Bachelor of Science - Social Work

University of Phoenix

Some College (No Degree) - General Studies

Maricopa Community Colleges, Glendale Community College
SHERRY ALONGI