Sherry L. Dean
Mesa,AZ
Summary
Forward-thinking Customer Service Specialist with a proven track record of delivering exceptional customer experience and resolving complex issues efficiently. Proactive in identifying customer needs and providing effective solutions to enhance satisfaction. Articulate communicator known for building strong relationships and fostering positive team environment. Ambitious and assertive, always striving to exceed targets and achieve excellence in all tasks.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Specialist
i-TEK Solutions, LLC
Mesa, AZ
05.2022 - Current
- Company Overview: Contract employee for Salt River Project
- Review Residential Interconnection Applications for Solar Power within the Distributed Energy Resource Program
- Ensure consistency throughout all documentation in the application process, including the Residential Interconnection Application, Interconnection Agreement, Purchase Contracts, Leases, Contractor Site Plans, and Electrical/Engineering Drawings
- Coordinate with SRP Customers and Installers to resolve concerns throughout the application process, while providing exceptional customer service
- Assist with projects such as merging data from old work management systems to new systems
- Process Change Requests from Installers
- Contract employee for Salt River Project
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Customer Experience Representative
Banner Health
Mesa, AZ
08.2021 - 01.2022
- Verified patient demographics, insurance eligibility benefits, and scheduled appointments while adhering to HIPAA privacy policies
- Registered new and established patients in front office for primary care clinic, while providing exceptional customer service
- Administered COVID-19 health screenings
- Processed co-pays at time of services
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
Patient Services Representative
Spectrum Health Medical Group
Big Rapids, MI
08.2020 - 05.2021
- Provided the highest standard of patient-centered customer service while registering patients arriving at Emergency Department and Lab
- Verified patient demographics and insurance policies, while adhering to HIPAA privacy policies
- Processed co-pays at time of services
- Served as Switchboard Operator for hospital
- Managed discrepancies on Work Queues
- Followed document protocols to safeguard confidentiality of patient records
Placement Officer
Mecosta County Community Corrections
Big Rapids, MI
06.2016 - 10.2018
- Managed offenders who were court ordered to complete community service
- Affixed GPS & Alcohol tethers (ankle monitors) on defendants
- Administered drug tests, breathalyzer tests, and fingerprinting
- Communicated progress to District/Circuit Court Probation Officers
- Responsible for record keeping, answering phones, front desk assistance, and preparing written communication between court offices
- Maintained regular communication with placed candidates to track progress in their roles and offer ongoing support.
- Managed a high volume of candidate cases simultaneously while maintaining attention to detail and prioritizing tasks effectively.
Education
Bachelor of Science - Psychology, Social and Behavioral Sciences
Ferris State University
Big Rapids, MI 09.2018 - 05.2020
Associate of Arts - Music, Vocal Performance
Maricopa Community Colleges - Mesa Community College
Mesa, AZ 09.1996 - 05.1999
Skills
Strong Analytical and Critical Thinking Skills
Multitasking and Prioritization
Efficient and Detail-Oriented
Verbal and Written Communication
Cultural Awareness and Sensitivity
Team-Oriented and Cooperative
Customer Data Confidentiality
Document and Records Management
Timeline
Customer Service Specialist
i-TEK Solutions, LLC
05.2022 - Current
Customer Experience Representative
Banner Health
08.2021 - 01.2022
Patient Services Representative
Spectrum Health Medical Group
08.2020 - 05.2021
Bachelor of Science - Psychology, Social and Behavioral Sciences
Ferris State University
09.2018 - 05.2020
Placement Officer
Mecosta County Community Corrections
06.2016 - 10.2018
Associate of Arts - Music, Vocal Performance
Maricopa Community Colleges - Mesa Community College
09.1996 - 05.1999