Sherry Rein
Phoenix
Summary
Offering a strong foundation in analytical thinking and problem-solving, eager to learn and grow. Brings ability to quickly grasp quality assurance principles and technical skills in data analysis and process evaluation. Ready to use and develop critical thinking and attention to detail in any area of the job.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist
Covetrus
12.2011 - Current
- Prepared reports and communication for senior management and clients
- Met or exceeded service and quality standards every review period
- Ensure testing is ongoing and continual to meet USP795 & USP797 standards
- Assisted with getting our facility ready for PCAB accreditation
- Created training programs for each area in the pharmacy
- Customer service team leader, issues and resolutions
- Heavy phones and data entry
- Thorough training by microbiologist and chemist for our sterile compounds for testing purposes
- Accurately documented, researched and resolved any sterility issues or batch failures
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
Claims Analyst
Farmers Insurance Group
03.1994 - 01.1999
- Handled the processing of liability claims
- Customer service issues and problem resolution
- Clerical Supervisor, verified and finalized claims that were submitted
- Responsible for reviews and scheduling of clerical staff
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
Education
Certified Quality Improvement Associate - Quality Assurance
American Society of Quality
Certified Pharmacy Technician - Pharmacy
National Association of Boards of Pharmacy
Mount Prospect, IL01.2012
Skills
- Analytical thinker
- Independent judgment and decision making
- Problem-solving skills
- Attention to detail
- Proficient in Excel, Microsoft Word, Office 365
- Quick Learner and enjoys new challenges
- Team leadership
- Works well under pressure
- Highly organized and good time management
- Motivated, self-starter
Certification
- NABP Certified Pharmacy Technician
- AZ Certified Pharmacy Technician
- Currently enrolled to earn Certification for Quality Improvement Associate
Timeline
Quality Assurance Specialist
Covetrus
12.2011 - Current
Claims Analyst
Farmers Insurance Group
03.1994 - 01.1999
Certified Pharmacy Technician - Pharmacy
National Association of Boards of Pharmacy
Certified Quality Improvement Associate - Quality Assurance
American Society of Quality
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