Sheryl Brown
Tucson
Summary
Detail-oriented professional with extensive experience in quality assurance and customer service. Proven track record of managing client inquiries and resolving issues efficiently, leading to increased client engagement and satisfaction. Committed to delivering exceptional service in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Sales/Customer Service Representative
Rolling thru Time Auto Museum
Tucson
2024.10 - Current
- Delivered exceptional customer service, fostering satisfaction and loyalty among guests.
- Informed guests about ticket options and membership benefits, aiding in informed decision-making.
- Addressed visitor inquiries about exhibits and museum operations, enhancing overall visitor experience.
- Monitored visitor flow, ensuring a welcoming environment for all guests.
- Managed cash transactions accurately in gift shop and admissions areas.
Small Business Co-Owner
Mr. Pack Rat, Inc.
Tucson
2004.01 - 2020.12
- Implemented quality assurance procedures to guarantee consistent service delivery standards.
- Developed customer service protocols to enable timely responses to complaints and inquiries.
- Assisted in crafting a business plan outlining clear short- and long-term objectives.
- Utilized strong verbal communication skills to enhance customer engagement and service.
Licensed Residential Realtor
Tierra Antigua Realty
Tucson
2005.03 - 2012.03
- Negotiated contracts between buyers and sellers to secure favorable terms.
- Maintained regular client communication to enhance relationships and provide timely updates throughout the buying/selling process.
- Prepared listing agreements, purchase agreements, and disclosure forms to ensure compliance and facilitate transactions.
- Prepared essential documents including listing agreements, purchase agreements, and disclosure forms.
Education
Real Estate License
Hogan School of Real Estate
Tucson2005-03
Associate of Arts - General Business Studies
Pima Community College
Tucson, AZ1996-12
Some College (No Degree) - Undergraduate Family Studies
University of AZ
Tucson, AZSkills
- Customer relationship management
- Client engagement
- Communication strategies
- Problem solving and time management
- Quality assurance and attention to detail
- Problem-solving and time management
Timeline
Sales/Customer Service Representative
Rolling thru Time Auto Museum
2024.10 - Current
Licensed Residential Realtor
Tierra Antigua Realty
2005.03 - 2012.03
Small Business Co-Owner
Mr. Pack Rat, Inc.
2004.01 - 2020.12
Real Estate License
Hogan School of Real Estate
Associate of Arts - General Business Studies
Pima Community College
Some College (No Degree) - Undergraduate Family Studies
University of AZ