Shiann Hansmann
Gilbert
Summary
Efficient Serving Staff Member known for high productivity and ability to complete tasks swiftly. Specialized in customer service, food safety protocols, and order accuracy. Thrive using communication, teamwork, and adaptability skills to excel in fast-paced dining environments. Known for punctuality, reliability, and positive attitude towards work, contributing significantly to improving customer satisfaction and repeat business.
Overview
3
3
years of professional experience
Work History
Shift Key Holder
Zinburger Wine & Burger Bar
Gilbert/ Phoenix
04.2023 - Current
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Established and communicated clear expectations, holding store personnel accountable for achieving performance standards.
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
Bartender
Zinburger Wine & Burger Bar
Gilbert/ Phoenix
01.2023 - Current
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and nonalcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed the bar area, handled inventory, regulation compliance, and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Greeted guests with friendliness and professionalism.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
Server
Zinburger Wine & Burger Bar
Gilbert/ Phoenix
01.2022 - Current
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Developed rapport with guests, and assisted in generating repeat business by providing an exceptional dining experience.
- Presented menus to patrons, to answer questions about offered items, and to make suitable recommendations.
- Checked with guests to get feedback on the food served, resolve issues, bring additional items, and refill beverages.
- Take reservations and to-go orders to streamline the process for both the customer and the restaurant.
- Maintained a polite and professional demeanor to patrons to encourage inquiries and order placements.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Stayed informed about daily specials, new menu items, promotions.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
Gilbert High School
Gilbert, AZ05.2020
Some College (No Degree) - Human Services
Maricopa Community Colleges - Mesa Community College
Mesa, AZSkills
- Written and verbal communication
- Customer satisfaction
- Time management
- Product knowledge
- Telephone etiquette
- Dependability
- Efficiency
- Point of Sale systems (POS)
- Multitasking
- Adaptability & Flexibility
- Attention to Detail
- Collaboration & Teamwork
- Communication
- Independence
- Interpersonal Skills
- Leadership and management
- Employee training
- Adaptable to changing demands
- Problem-solving
Timeline
Shift Key Holder
Zinburger Wine & Burger Bar
04.2023 - Current
Bartender
Zinburger Wine & Burger Bar
01.2023 - Current
Server
Zinburger Wine & Burger Bar
01.2022 - Current
Gilbert High School
Some College (No Degree) - Human Services
Maricopa Community Colleges - Mesa Community College