Shiela Poindexter
Apache Junction
Summary
Results-driven Dispute and Fraud Analyst at Wells Fargo, adept at leveraging investigation techniques and strong communication skills to recover lost funds and enhance internal controls. Successfully improved chargeback rates through proactive dispute resolution and collaboration with law enforcement, delivering impactful insights on fraud trends to senior management.
Dispute and fraud analysis professional with strong analytical skills and proven track record in identifying and resolving discrepancies. Known for effective collaboration, adaptability, and delivering reliable results under changing conditions. Skilled in risk assessment, transaction monitoring, and implementing fraud prevention strategies. Dependable team player, committed to maintaining high standards and driving impactful outcomes.
Overview
21
21
years of professional experience
Work History
Dispute and Fraud Analyst
Wells Fargo
09.2001 - 12.2022
- Conducted in-depth investigations into complex cases, leading to successful recovery of lost funds.
- Strengthened internal controls by recommending policy updates based on observed patterns and vulnerabilities.
- Delivered timely and accurate reporting on fraud trends, dispute volumes, and associated financial impacts to senior management.
- Leveraged analytical skills to identify patterns indicative of organized crime or other sophisticated attacks against the organization''s assets or customers'' interests.
- Coordinated closely with law enforcement agencies when appropriate, assisting in their investigations as needed.
- Improved chargeback rates by proactively addressing potential disputes through targeted outreach efforts.
- Assisted clients with resolving disputes effectively, minimizing negative impact on their accounts and overall experience.
Education
Madrid High School
MadridSkills
- Transaction monitoring
- Investigation techniques
- Dispute resolution
- Fraud prevention
- Fraud detection
- Research
- Telephone and email etiquette
- Verbal and written communication
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
Timeline
Dispute and Fraud Analyst
Wells Fargo
09.2001 - 12.2022
Madrid High School
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