Shiella Pepino Escorial
Abu Dhabi
Summary
Intent to build a career which will help expand and provide excellent service to the management. Committed and dedicated with competent and highly organize individual with an enthusiastic and proactive approach to work.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resources Administrator
Basatin Landscaping Company SPLC
04.2023 - Current
- Handled Onboarding and Offboarding process for about 2000+ employees
- Payroll- End of Service settlement preparation thru SAP system.
- Preparing required documents for Labour contracts, Emirates ID, Visa Medical for Newly hired and Renewals.
- Entering datas thru ERP and SAP system for both New and Old employees and assuring that expiring documents will be process.
- Monitoring all Visa, Emirates ID and Passport expiries and notifying PRO for any upcoming Renewals.
- Uploading MOL datas and Labour Contract of all employees from MOHRE application.
- Pre-screened resumes prior to sending to corporate hiring managers for interview schedule.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Collaborated with managers to identify and address employee relations issues.
- Assisting employees letter request such as Salary Certificates, Salary Transfer Letters, NOC and Experience Letters.
- Performed data entry tasks and maintained accurate records of employee payroll information.
Data Quality Auditor
Dubai Health Authority
09.2020 - 09.2022
- Daily Data Quality audits via KPI, MPI Management (Master Patient Index), NABIDH HIE (Health Information Exchange Program) and HASANA (Covid-19 Management) DHA system.
- Identified quality issues and escalated to management for corrective action.
- Maintained quality management structure by conducting continuous reviews.
- Weekly onsite visits to Hospitals and Clinics for DHA guidelines and policies
- Experience in analyzing patient data and errors and presenting outcomes to team and higher management
- Developed ongoing COVID-19 programs using good communication and collaboration
- Accurately enter data into corresponding fields and update existing data
- Improving quality of operational process and outputs under DHA policies.
IT Helpdesk Support
United Al Saqer Group LLC
07.2017 - 08.2020
- Maintained clean, safe working environments to eliminate accident risks
- Attend calls related desktop support and/or resolve and help users to resolve issue reported
- Organised files to support efficiency and traceability.
- Manage stock of desktops and devices efficiently and update inventory system in place
- Create and Modify user's roles as per approvals
- Manage and monitor Wi-Fi/Printer/Devices used in network
- Log all incidents and service requests and update in ticketing tool such as Manage engine/ Service Desk.
- Maintained clear audit trails and documentation to support multiple business areas.
Customer Service Representative
Al Habtoor Royal Car LLC
07.2015 - 07.2017
- Meet and Greet clients
- Logged, tracked and document orders received daily
- Interacted with customers and retail buyers to expedite orders
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements
- Resolve customer complaints and elevate customers concerns to higher if needed
- Addressed customer service enquiries quickly and accurately.
Secretary
Mega Building Materials Trading Co
06.2014 - 06.2015
- Organized personal and professional calendars, sending reminders and updates for upcoming meetings and events.
- Generated high-quality reports, documents and presentations.
- Created accurate reports using Microsoft Excel spreadsheets.
- Provide high-level administrative support by preparing correspondences, arranging calls, emails and receiving reports.
- Answering Inbound telephone calls promptly, directing clients, vendors and general queries to relevant teams.
Education
Bachelor of Science Nursing -
Mary The Queen College of Science And Technology
Philippines2009
Skills
- SAP and ERP, NABIDH system, Service Desk and Manage Engine professional
- MOHRE E-service and Smartchannel E-services
- Excellent verbal and written communication
- MS Office (Word, Excel,Outlook)
- Punctuality and Time Management
- Staff Flight Air Ticketing booking
- Multi-tasking and Critical Thinking
- Data gathering, Clinical Quality Control and Quality assessments
- Fast typing skills
- Quality auditing and Quality Reporting
Accomplishments
Certified Human Resource Management Professional
Certification
- Information Technology Basic Level 1, Certified
Abu dhabi, UAE- 2010
- NAPOLCOM Philippine National Police Exam Passer- 2010
Languages
English
Advanced (C1)
Tagalog
Bilingual or Proficient (C2)
Timeline
Human Resources Administrator
Basatin Landscaping Company SPLC
04.2023 - Current
Data Quality Auditor
Dubai Health Authority
09.2020 - 09.2022
IT Helpdesk Support
United Al Saqer Group LLC
07.2017 - 08.2020
Customer Service Representative
Al Habtoor Royal Car LLC
07.2015 - 07.2017
Secretary
Mega Building Materials Trading Co
06.2014 - 06.2015
Bachelor of Science Nursing -
Mary The Queen College of Science And Technology
- Information Technology Basic Level 1, Certified
Abu dhabi, UAE- 2010
- NAPOLCOM Philippine National Police Exam Passer- 2010
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