Shi Li Cortez
Polacca
Summary
With a proven track record at Twin Arrows Navajo Casino Resort, I excel in public safety and customer service, demonstrating exceptional report writing and surveillance techniques. My experience spans from ensuring guest safety and quick emergency response to enhancing customer satisfaction through diligent assistance, contributing significantly to workplace security and service standards.
Overview
3
3
years of professional experience
Work History
Security Officer
Twin Arrows Navajo Casino Resort
06.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedure
- Wrote report logs and also was a dispatcher when needed
- Was in contact with medical transport and law enforcement
- Monitored CCTV cameras and alarm systems for security breaches.
Cashier
Paradies Lagardere
10.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
School Security Guard
Hopi Jr/sr High School
10.2022 - 10.2023
- Assisted in coordinating emergency drills for students and staff, ensuring everyone understood their roles during actual emergencies.
- Responded swiftly to emergencies or potentially dangerous situations, effectively diffusing conflicts before they escalated further.
- Promoted a culture of vigilance among students and staff through informative presentations on personal safety best practices.
- Reduced incidents of vandalism by patrolling school grounds and maintaining a visible presence during after-school activities.
- Supported a positive learning environment with thorough inspections and identification of potential hazards.
Cashier
Kykotsmovi C Store
06.2022 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Humanities And Science High School
1105 E Broadway Rd Tempe,AZ 8528206-2017
Skills
- Report writing
- Customer service
- Student supervision
- Incident reporting
- Customer assistance
- Public safety
- Surveillance techniques
- Time management skills
- Cash handling
- Patrol procedures
- Security equipment operation
- Dispatch
- Multitasking
Timeline
Security Officer
Twin Arrows Navajo Casino Resort
06.2024 - Current
Cashier
Paradies Lagardere
10.2023 - 03.2024
School Security Guard
Hopi Jr/sr High School
10.2022 - 10.2023
Cashier
Kykotsmovi C Store
06.2022 - 10.2023
High School Diploma -
Humanities And Science High School
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