Shirlene Estrada
Winkelman
Summary
Responsible Practical Nurse/Medical Assistant proficient in Nursing and Medical Assisting. Passionate and motivated, with a drive for excellence. 38 years experience in medical field.
Overview
37
37
years of professional experience
Work History
Clinical Supervisor
Tucson Ear Nose and Throat
05.2023 - Current
- Assessed patients, determined needs, and managed care.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Responded to crisis situations with calm and professional approach to optimize support.
- Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
- Monitored, analyzed, and corrected staff performance and worked with practice manager to raise standards of practice.
- Supervise Medical Assistants. Train Medical Assistants from Pima Community College.
- Administer allergy injections
- Administer allergy tests.
- Schedule follow up appointments.
- Verify insurance and submit prior authorizations.
- Answer phones and emails in a timely manner.
Behavioral Health Medical Assistant
MHC Healthcare
03.2012 - Current
- Promote patient health by maintaining the day to day operation of the patient care area; assist the supporting staff, work with the clinic provider to assure physical and psychological support for the patients at the level of the Medical assistant scope of practice under the direct supervision of the Clinic Physician.
Medical Assistant
Healthy Skin Dermatology
05.2012 - 03.2015
- Escort patients to exam rooms and obtain short history
- Obtain or update medication list
- Set up room according to scheduled procedure or anticipated physicians needs
- Assist physician with biopsies and surgical procedures such as excision, ED&C, cryo therapy, laser surgery, etc
- Educate patients after the physician establishes treatment plan.
Clinical Care Specialist-Tead Lead
Nextcare Urgent Care
09.2008 - 03.2012
- Triage patients with prompt and efficient care
- Perform all lab/physician orders in a timely manner
- Supervise front and back office personnel, order supplies for clinic and end of the year inventory, take vitals, phlebotomy, start IV's and monitor patients.
Industrial Hygiene Specialist/Medical Lab Tech/Medical Assistant
San Manuel Healthcare Center/Sun Life
05.1987 - 05.2008
- Coordinate Annual/Pre-Employment physicals for BHP copper company and sub contractors on site
- Performed Hearing test, Pulmonary Function tests, Vision tests, Respirator Fit testing for Full-Face and Half mask respirators, Drug Screen Collections for federal/non federal tests.
Education
Practical Nurse Certificate - Nursing
Pima Community College
Tucson, AZ08.2017
Associate of Applied Science - Laboratory
Apollo College
Tucson, AZ05.1996
Medical Assistant Certificate - Medical Assistant
Apollo College
Tucson, AZ05.1987
High School Diploma -
San Manuel High School
San Manuel, AZ05.1984
Skills
- Clinical Training
- Team Supervision
- Staff Scheduling
- Clinical assessment
- Staff education and training
- Behavioral Health Knowledge
- EMR / EHR
- Patient Care
- Employee Supervision
Timeline
Clinical Supervisor
Tucson Ear Nose and Throat
05.2023 - Current
Medical Assistant
Healthy Skin Dermatology
05.2012 - 03.2015
Behavioral Health Medical Assistant
MHC Healthcare
03.2012 - Current
Clinical Care Specialist-Tead Lead
Nextcare Urgent Care
09.2008 - 03.2012
Industrial Hygiene Specialist/Medical Lab Tech/Medical Assistant
San Manuel Healthcare Center/Sun Life
05.1987 - 05.2008
Practical Nurse Certificate - Nursing
Pima Community College
Associate of Applied Science - Laboratory
Apollo College
Medical Assistant Certificate - Medical Assistant
Apollo College
High School Diploma -
San Manuel High School
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