Shirley Grabowski
Sun City,Arizona
Summary
Authorized to work in the United States for any employer Have been vaccinated against Covid-19. Personable Receptionist is successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Diligent [Receptionist Front Desk] with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
24
24
years of professional experience
Work History
Receptionist
Hyundai of Peoria
09.2023 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
RECEPTIONIST
Immanuel Campus Of Care
11.2013 - 06.2022
- Highly motivated multitasking, with a multi-line phone system
- Send out monthly statements and quarterly Trust statements
- Enter all Labs into PCC
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors a positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Checked in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
- (602) 977-8373
ADMINISTRATIVE ASSISTANTANT
Control Services
03.2007 - 06.2013
- To (5) Project Managers for several local Malls, dispatch calls to the project managers when there was a problem at the malls regarding plumbing, electrical, HVAC, roofing, and landscaping
- Also, handle calls to vendors and tenants
- Handling accounts receivable and payable for all vendors.
- (480) 555-1460
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Lead
CarQuest
08.2005 - 03.2007
- Answered multiple phone lines regarding
- Roofing, plumbing, electrical, landscaping, and any other issues that needed immediate attention on their properties.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Handle any billing issues that would arise
- Received new orders, prepared documentation, and assigned personnel.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- (715)778-5578
CUSTOMER SERVICE REPRESENTATIVE
American Express
03.2004 - 05.2005
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered a constant flow of customer calls with minimal wait times.
- Offered customer advice and assistance, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Provided information regarding charge accounts and loyalty programs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- (602) 537-8500
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
CUSTOMER SERVICE REPRESENTATIVE
Arizona Public Service Part-Time
04.2000 - 07.2003
- Handled outbound and incoming calls up to 85 + calls per day
- Worked with businesses that were struggling
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- A promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- (602) 371-7171
Education
High School Diploma -
Glendale High School
Phoenix, AZSome College (No Degree) - Customer Service Management
Rio Salado College
Tempe, ArizonaSkills
- Highly Motivated Multitasking
- Data Research and Analysis
- Greeting incoming visitors and customers professionally
- Managed multiple tasks and met time-sensitive deadlines
- Customer Complaint Resolution
- Computer Proficiency
Timeline
Receptionist
Hyundai of Peoria
09.2023 - 10.2023
RECEPTIONIST
Immanuel Campus Of Care
11.2013 - 06.2022
ADMINISTRATIVE ASSISTANTANT
Control Services
03.2007 - 06.2013
Customer Service Lead
CarQuest
08.2005 - 03.2007
CUSTOMER SERVICE REPRESENTATIVE
American Express
03.2004 - 05.2005
CUSTOMER SERVICE REPRESENTATIVE
Arizona Public Service Part-Time
04.2000 - 07.2003
High School Diploma -
Glendale High School
Some College (No Degree) - Customer Service Management
Rio Salado College
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