Shirley Matters
Tucson
Summary
Dedicated Medical Assistant with proven expertise in patient-focused care and medical office administration honed at Tucson Endocrine Associates. Excelled in streamlining check-in processes and improving patient outcomes through effective coordination and phlebotomy skills. Trained in proper sterilization techniques, ensuring high standards of cleanliness and safety. Demonstrated exceptional communication and organizational abilities, enhancing team productivity and patient satisfaction.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Tucson Endocrine Associates
Tucson
12.2023 - 10.2024
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Measured vital signs and took medical histories to prepare patients for examination.
- Organized patient charts before each day's clinic sessions began.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Prepared treatment rooms for patient examinations.
Cashier
Albertsons Grocery Store
Tucson
06.2020 - 09.2023
- Verified customer age requirement for alcohol or tobacco purchases.
- Built and maintained productive relationships with employees.
- Maintained work area and kept cash drawer organized.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Answered customer questions and provided store information.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Greeted customers promptly and responded to questions.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Discounted purchases by scanning and redeeming coupons.
- Welcomed customers, offering assistance to help find store items.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Adhered to social distancing protocols and wore mask or face shield.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Processed customer payments quickly and returned exact change and receipts.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Education
High School Diploma -
Castle Park High School
Chula Vista, CA05-1991
Skills
- Patient-focused care
- Check-in coordination
- Intake control
- Medical office administration
- Phlebotomy
- Proper sterilization techniques
Timeline
Medical Assistant
Tucson Endocrine Associates
12.2023 - 10.2024
Cashier
Albertsons Grocery Store
06.2020 - 09.2023
High School Diploma -
Castle Park High School