Shirley Mccreary
Glendale
Summary
Dynamic customer service professional with extensive experience at MTM Transportation, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through effective communication and active listening. Skilled in dispatch coordination and data entry, consistently achieving timely service delivery while maintaining a strong focus on client needs.
Overview
5
5
years of professional experience
Work History
Customer Care Representative, Dispatcher, Driver
MTM Transportation
Phoenix, AZ
09.2022 - Current
- Resolved customer inquiries and issues through active listening and effective communication.
- Provided accurate information regarding transportation services and policies to enhance customer satisfaction.
- Collaborated with team members to streamline processes and improve response times for customer requests.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Coordinated daily dispatch operations to ensure timely delivery of services.
- Managed communication between drivers and clients, enhancing service reliability.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Transportation Driver
EZ Medical Transportation
Phoenix, AZ
06.2021 - 09.2022
- Assisted passengers with special needs, providing compassionate support during transport.
- Maintained vehicle cleanliness and performed routine inspections to uphold safety standards.
- Collaborated with dispatch team to optimize routes and enhance delivery efficiency.
- Trained new drivers on company policies and best practices for patient care during transit.
- Adhered to traffic laws while navigating various weather conditions, maintaining a clean driving record throughout tenure.
- Maintained excellent safety record with strict adherence to company policies and regulations.
- Provided exceptional customer service during pick-up and delivery interactions, addressing concerns promptly and professionally.
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
Education
Associate of Science - Computer Science
ITT Technical Institute
Phoenix, AZSkills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Problem resolution
- Product knowledge
- Order processing
- Conflict mediation
- Appointment scheduling
- Documentation and reporting
- Time management
- Empathy and patience
- Active listening
- Quality assurance
- Issue escalation
- Security verification
- Computer skills
- Customer data confidentiality
- Remote office availability
- Attention to detail
- Dispatching procedures
- Problem-solving
- Dispatch coordination
- Schedule management
- Route planning
- Route navigation
- Dispatching field personnel
- Emergency protocols
- Equipment management
- Geographical expertise
- Driver communication
- Radio communication
- Adjusting routes
- Incident reporting
Timeline
Customer Care Representative, Dispatcher, Driver
MTM Transportation
09.2022 - Current
Transportation Driver
EZ Medical Transportation
06.2021 - 09.2022
Associate of Science - Computer Science
ITT Technical Institute