Shirlmika Willis
Kingman
Summary
Dedicated Direct Care Professional with strong skills in compassionate caregiving, patient care, and de-escalation techniques. Proven ability to develop individualized care plans and provide emotional support.
Overview
25
25
years of professional experience
Work History
Direct Care Professional
Southwest Behavioral & Health Services
Kingman, AZ
02.2026 - Current
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Monitored client behavior and reported observations to ensure safety and well-being.
- Provided emotional support and crisis intervention to clients in various situations.
- Assisted clients with daily living activities to promote independence and enhance quality of life.
- Documented client progress and maintained accurate records in compliance with organizational standards.
Behavioral Health Technician Manager
Hickory Recovery
Kingman, AZ
07.2024 - 12.2025
- Implemented therapeutic activities to enhance mental health outcomes
- Collaborated with multidisciplinary teams to develop individualized care plans
- Monitored patient behavior and reported significant changes to healthcare team
- Assisted with daily living activities, promoting patient independence and comfort
- Supervised team performance, ensuring adherence to clinical guidelines and best practices.
Utilization Review Assistant
Talas Harbor
Bullhead City, AZ
09.2020 - 03.2024
- Evaluated patient records for medical necessity, enhancing documentation accuracy and efficiency.
- Collaborated with healthcare teams to optimize treatment plans and resource allocation.
- Conducted audits of clinical data, identifying trends and discrepancies for process improvement.
- Coordinated comprehensive utilization review processes to ensure compliance with healthcare regulations.
Behavioral Health Technician
Southwest Behavioral & Health Services
Bullhead City, AZ
09.2014 - 09.2020
- Monitored patient behavior and reported changes to clinical staff for timely intervention.
- Assisted in the development and implementation of individualized treatment plans for patients.
- Facilitated group therapy sessions, fostering a supportive environment for peer interactions.
- Provided direct patient care to support mental health recovery and daily living activities.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
Mental Health Technician
Shapiro Developmental Center
Kankakee, IL
06.2001 - 07.2014
- Assisted in the development and implementation of individualized treatment plans.
- Monitored patient behavior and emotional well-being to ensure safety and stability.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
- Documented patient progress and observations accurately in electronic health records.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Education
High School Diploma -
Bradley Bourbonnais Community HIgh School
Bradley, IL05-1999
No Degree - Nursing
Kankakee Community College
Kankakee, ILSkills
- Direct patient care
- Empathetic support
- Personal hygiene support
- Compassionate caregiving
- Behavioral support
- Crisis intervention
- De-escalation techniques
- CPR certification
- First aid and safety
- Client documentation
- Teamwork and cooperation
Timeline
Direct Care Professional
Southwest Behavioral & Health Services
02.2026 - Current
Behavioral Health Technician Manager
Hickory Recovery
07.2024 - 12.2025
Utilization Review Assistant
Talas Harbor
09.2020 - 03.2024
Behavioral Health Technician
Southwest Behavioral & Health Services
09.2014 - 09.2020
Mental Health Technician
Shapiro Developmental Center
06.2001 - 07.2014
No Degree - Nursing
Kankakee Community College
High School Diploma -
Bradley Bourbonnais Community HIgh School