Shirnell Sefo
43843 W Askew Dr
Summary
Experienced Reservation Agent with a background in travel and hospitality industries. Strengths include strong communication skills, problem-solving capabilities, and a customer-focused approach. Made significant impact in enhancing customer satisfaction through effective reservation management. Skilled in using various reservation systems, showcasing adaptability and technological acumen.
Overview
7
7
years of professional experience
Work History
Reservations Agent
Norwegian Cruise Line
Phoenix
08.2024 - Current
- Managed customer inquiries regarding cruise reservations and itineraries.
- Processed booking modifications and cancellations efficiently and accurately.
- Assisted customers with payment processing and account management inquiries.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Processed customer payments for reservations over the phone.
- Kept accurate knowledge of types of rooms available at various resort locations.
- Relayed information on availability, pricing, and discounts to customers.
- Identified opportunities for cross-selling other products or services.
- Upsold additional services such as dining options, spa treatments.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Exceeded targets consistently for performance, service quality and raw reservation numbers.
- Conducted outbound calls to prospective clients, promoting products and services.
- Followed up with leads to nurture relationships and encourage conversions.
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns, and overcame objections.
- Followed up on sales leads through outbound calling.
- Collaborated with new customers to give details about company offerings.
Tool Room Manager
RECON Engineering & Construction
Gilbert
04.2019 - 04.2024
- Developed and implemented safety procedures for handling tools in the tool room.
- Organized, labeled, and stored tools according to size, type, and purpose.
- Ensured that all tools were returned to their designated locations after use by employees.
- Fostered teamwork within production line and cross-functional teams.
- Utilized hand truck to deliver tools or equipment to workers.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Consistently met company and department objectives within budget and time constraints.
- Maintained a clean and organized tool storage area for easy access.
- Conducted monthly safety inspections of the tool room area.
- Identified broken or defective tools and removed them from service.
- Marked and identified tools and equipment using identification tag, stamps or electric marking tools.
- Practiced safe and secure loading methods to avoid damaging tools and materials.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Supported production line by signing out and servicing supplies and materials.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
Education
GED -
President William Mckinley High School
Honolulu05-2000
Skills
- Equipment Inspection
- Incident Reporting
- Shipping and Receiving
- Staff Management
- Quality Control
- Production Planning
- Hazardous Material Storage
- Safety-Standards
- Customer Service
- Operational Oversight
- Reservation management
- Payment processing
- Itinerary coordination
- Customer relationship management
- Booking systems
- Call handling
- Attention to detail
- Effective communication
- Upselling products
- Outbound sales strategies
- Cross-selling techniques
- Product knowledge
- Customer relationship building
Timeline
Reservations Agent
Norwegian Cruise Line
08.2024 - Current
Tool Room Manager
RECON Engineering & Construction
04.2019 - 04.2024
GED -
President William Mckinley High School