Shivani Gupta
Abu Dhabi
Summary
Results-driven professional with strong background in achieving high-impact outcomes with a proven track record at ''Danat Al Emarat Hospital for Women & Children''. Excelled in problem-solving and computer skills, enhancing team efficiency with customer satisfaction. Demonstrated creativity and innovation through impactful project contributions and effective communication, leading to improved operational outcomes.. Known for fostering team collaboration and adapting to evolving needs.
Overview
5
5
years of professional experience
Work History
Intern - ( Education & Trainee Affairs )
Danat Al Emarat Hospital For Women & Children
08.2024 - 11.2024
- Analyzed problems and worked with teams to develop solutions.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Participated in workshops and presentations related to projects to gain knowledge.
Volunteer
Beyond Scars Cafe , Project Annapurna
03.2024 - 06.2024
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
Customer Service Representative
Trinity Infoserve Pvt Ltd
05.2020 - 09.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Master of Arts - Journalism And Communication
Indira Gandhi National Open University
Delhi, India07-2026
Bachelor of Arts - History Honours
Bharati College , University of Delhi
Delhi , India 04-2024
High School Diploma -
Ashok Hall Girls' Residential School
Uttrakhand , India 07-2020
Skills
- Teamwork and collaboration
- Quick learner
- Computer skills
- Fast learner
- Problem-solving
- Adaptability and flexibility
- Team collaboration
- Creativity and innovation
- Attention to detail
- Public speaking
- Initiative
- Scheduling
Timeline
Intern - ( Education & Trainee Affairs )
Danat Al Emarat Hospital For Women & Children
08.2024 - 11.2024
Volunteer
Beyond Scars Cafe , Project Annapurna
03.2024 - 06.2024
Customer Service Representative
Trinity Infoserve Pvt Ltd
05.2020 - 09.2021
Master of Arts - Journalism And Communication
Indira Gandhi National Open University
Bachelor of Arts - History Honours
Bharati College , University of Delhi
High School Diploma -
Ashok Hall Girls' Residential School
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