Shizuka Plant
Glendale,AZ
Summary
Respectful communicator and a knowledgeable professional.
Introverted, learn in depth.
Goal oriented, self-motivated, insightful, excellent risk manager, proactive and sufficient - skills gained through the career in different fields of businesses as well as personal experiences.
I enjoy working either solo or in a team, ensures quality in detail of any tasks.
Overview
31
31
years of professional experience
Work History
Escalation Specialist
Amazon
10.2023 - Current
- Collaborated with cross-functional teams to improve the process for efficiency in accordance with the reality.
- Streamlined the escalation process by developing clear communication guidelines for stakeholders.
- Build rapport with stakeholders quickly by profiling for effective data intake within limited time frame
Owner and Instructor - Mindfulness Exercises
Self ( Inside And Out LLC )
11.2018 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Motivated clients to stay on track with fitness goals with professional yet friendly approach.
- Coaching
- Yoga Alliance Certified Instructor
Loading Coordinator / Flight Operations
FedEx Express
05.2003 - 08.2012
- Office Administration
- Fight Coordination, crew scheduling, aircraft weight and balance calculation and supervising loading activities
- Maximized efficiency in time critical conditions while adhered to safety standards.
- Communication and negotiation
Operation Assistant
Japan Convention Service
05.2003 - 10.2005
- Operation assistant and demonstrator at international/domestic conventions, conferences, business seminars and medical shows.
Administrative Assistant
Recruit Staffing
09.2001 - 08.2003
- Phone communications, office supply control, accounting and sales assistance using Microsoft office.
Store Manager
TELEC Co.,Ltd
02.1995 - 11.1999
- Inventory control, sales analyze, marketing
- Trained new employees on proper protocols and customer service standards.
Corporate Sales
Nippon Life Insurance Company
04.1993 - 02.1995
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
Associate Degree in Business Administration - Business Management
Osaka Gakuin Junior College
Osaka, JapanSkills
- Project Planning, coordination
- Efficiency Improvement
- Leadership
- Critical Thinking, problem solving
- PowerPoint Presentations
- Travel Arrangement and Scheduling
- Verbal and Written Communication
- Coaching and Mentoring
- Risk and Mitigation Analysis
- International Flight Operations
- Microsoft Office
- Problem Resolution
Work Permit
Permanent Residency of America ( Green card )
Accomplishments
Private Pilot License ( in 2022 ) - English proficiency, situational awareness, risk management skill under pressure, and quick decision making required.
Languages
English
Full Professional
Japanese
Native or Bilingual
Timeline
Escalation Specialist
Amazon
10.2023 - Current
Owner and Instructor - Mindfulness Exercises
Self ( Inside And Out LLC )
11.2018 - Current
Operation Assistant
Japan Convention Service
05.2003 - 10.2005
Loading Coordinator / Flight Operations
FedEx Express
05.2003 - 08.2012
Administrative Assistant
Recruit Staffing
09.2001 - 08.2003
Store Manager
TELEC Co.,Ltd
02.1995 - 11.1999
Corporate Sales
Nippon Life Insurance Company
04.1993 - 02.1995
Associate Degree in Business Administration - Business Management
Osaka Gakuin Junior College
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