Shontionn Pridgon
Tempe
Summary
Experienced with providing compassionate patient care in clinical settings. Utilizes strong communication and technical skills to assist healthcare teams effectively. Knowledge of patient safety protocols and teamwork dynamics ensures high-quality care and support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Nurse Extern- PT
St. Joseph's Hospital and Medical Centers
06.2024 - Current
- Provided bedside nursing care to adult population with heart and lung disorders on a 21 bed observation unit.
- Collaborated with supervising nurses to ensure quality care for all patients on the unit.
- Documented and communicated patient information in EMR system for accurate tracking.
- Checked patient status to report signs and symptoms of adverse reactions to medication.
- Effectively managed time and resources to provide optimal patient care during high-volume shifts, ensuring timely provision of necessary interventions.
- Used evidence-based practices to guide decision-making, resulting in optimal patient outcomes.
- Enhanced patient and family education by distributing relevant health care literature and resources.
- Contributed to development of patient care plans by providing input based on direct observations and interactions.
- Assisted in wound care for patients, promoting faster healing.
- Streamlined patient admission and discharge processes, reducing wait times and administrative burden.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Certified Nursing Assistant - PRN
Cornerstone Caregiving
01.2023 - Current
- Provided private nursing assistance to patient in their homes, skilled nursing facilities, and group homes.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Built rapport with patients and families, providing emotional support during difficult times.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
School Health Aide -FT
Tempe Elementary School District No. 3
12.2022 - 04.2023
- Maintained accurate and up-to-date student health records, adhering to confidentiality regulations.
- Enhanced student health by conducting regular health screenings and assessments.
- Provided first aid assistance during emergencies and accidents on campus, following established protocols for injury management.
- Assisted in the development and implementation of individualized healthcare plans for students with chronic health conditions.
- Supported the school nurse in providing medical attention to injured or ill students.
- Contributed to a positive learning environment by addressing emotional wellbeing through counseling sessions with troubled or distressed students.
- Coordinated immunization programs within the school, ensuring compliance with state requirements.
- Administered medications in accordance with doctor's instructions.
Temp Level 1 Student Success and Retention- PT
Scottsdale Community College
12.2021 - 12.2022
- Coordinated student advisement and student retention
- Screened and routing phone calls.
- Responded to student intake survey requiring detailed knowledge of college policies and procedures.
- Performed outbound student enrollment calls
- Coordinated communication campaigns and mailing project including text campaigns.
- Data Entry
- Kept student records current and accurate
- Kept and maintained calendars
- Prepared information packets and distributing information and material
- Assisted with the planning and implementation of Student Success retention events/programs and services (e.g. Artie's Welcome.)
- Provided administration support to the manger providing new student information report weekly
- First point of contact responding to inquires and information request delivered by new student intake survey.
Customer Service Representative - FT
McKesson
11.2020 - 06.2022
- Assisted clients with prescription medication coverage
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Documented conversations with customers to track requests, problems and solutions
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Assessed customer account information to determine current issues and potential solutions
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion
- Made outbound calls to obtain account information.
- Used coordination and planning skills to achieve results according to schedule.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Amazon Courier
BTDD
06.2020 - 10.2020
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
Lab Monitor Electronic Music Dept. -PT
Scottdale Community College
08.2019 - 05.2020
- Monitored front areas so that questions could be promptly addressed.
- Assisted students as necessary
- Assisted faculty and staff with music business and live sound
- Set up and tare down for live sound events
Student Services Technician ( Student Worker )-PT
Scottsdale Community College
08.2019 - 05.2020
- Helped with issues regarding student applications (e.g. Student Center, Canvas, Find a Class, SIS.)
- Assisted students to develop initial understanding of field of interest and courses specific to their major.
- Guided students to appropriate resources for advisement appointments, Admission and Records assistance, and financial aid inquiries.
- Supported the preparation and implication of new student orientation and
- Front Desk Customer Service: Navigated student concerns over the phone and in-person.
- Utilized multi-line telephones and email correspondence within Advisement and Welcome Centers.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
Certified Nursing Assistant - PT
Integrated Healthcare Staffing
06.2017 - 05.2020
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Education
Associate of Applied Science - Nursing
Maricopa Community Colleges, Mesa Community College
Mesa, AZ05-2025
Associate of Arts - Music- Vocals
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ05.2020
Associate of Applied Science - Audio Production
Maricopa Community Colleges - Glendale Community College
Glendale, AZ05.2017
No Degree - Nursing Assistance
Maricopa Community Colleges - Glendale Community College
Glendale, AZ12.2012
Skills
- Proficient in skills that are encompassed under scope of Registered Nurse
- Courteous with strong service mindset
- Expertise with Microsoft office, HCM, CMS, Five9, DocuFlo, Text Aim, Google, Cerner
Affiliations
- Phi Theta Kappa
- Foundation of the National Student Nurses Association
Certification
- Certified Nursing Assistant CNA1000037515 expires:07/31/2025
- Basic Life Support for Healthcare Providers from American Heart Association expires:03/31/2027
Timeline
Nurse Extern- PT
St. Joseph's Hospital and Medical Centers
06.2024 - Current
Certified Nursing Assistant - PRN
Cornerstone Caregiving
01.2023 - Current
School Health Aide -FT
Tempe Elementary School District No. 3
12.2022 - 04.2023
Temp Level 1 Student Success and Retention- PT
Scottsdale Community College
12.2021 - 12.2022
Customer Service Representative - FT
McKesson
11.2020 - 06.2022
Amazon Courier
BTDD
06.2020 - 10.2020
Lab Monitor Electronic Music Dept. -PT
Scottdale Community College
08.2019 - 05.2020
Student Services Technician ( Student Worker )-PT
Scottsdale Community College
08.2019 - 05.2020
Certified Nursing Assistant - PT
Integrated Healthcare Staffing
06.2017 - 05.2020
Associate of Applied Science - Nursing
Maricopa Community Colleges, Mesa Community College
Associate of Arts - Music- Vocals
Maricopa Community Colleges - Scottsdale Community College
Associate of Applied Science - Audio Production
Maricopa Community Colleges - Glendale Community College
No Degree - Nursing Assistance
Maricopa Community Colleges - Glendale Community College
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